Subash Thapa Email and Phone Number

• Providing technical support to end users via phone, email and in-person.• Configuring and troubleshooting user accounts and permissions on Microsoft Office365 and Active Directory.• Onboarding and offboarding users creating their network login, email and permissions and guiding• users through step-by-step solutions following company policy during the process, ensuring customer• satisfaction.• Managing Microsoft Azure and Azure AD, as well as supporting hybrid infrastructure environments.• Onboarded users, managed security groups, and configured required access.• Experienced in Remote Monitoring and Management (RMM) using ManageEngine for proactive IT infrastructure monitoring, issue resolution, and system optimization.• Setting up and supporting cloud accounts, MS Exchange, SharePoint, and AWS.• Using remote support tools such as Quick Assist, Anydesk, Remote Desktop Connection for• troubleshooting issues on remote devices and supporting users working from home.

My experience at TTIC Science Club helps to enhance my analytical ability and leadership skills. It has provided me with Substantial knowledge of problem-Solving skills and conducting multiple projects within a short period of time.