Anglo American PLC - GAM (Global Account Management)* Execute daily tasks and activities to support the Anglo, DeBeers, E6, and ROOT domains, including account creation, modification, and access management through the Hybrid Cloud environment.* Utilize ServiceNow tool to handle incidents and service requests, ensuring timely resolution within predefined SLAs and Adhering to the 3-strike policy to ensure ticket hygiene..* Differentiate between generic and named incident types, implement approval processes, and route tickets to appropriate tracks.* Manage accounts, user access, and privileges within the approved guidelines for various regions including EMEA, APAC, and Europe.* Create, modify, and manage distribution lists (DLs) and associated users.* Handle joiner and leaver service requests, including account creation, modifications, and emergency termination.* Manage mailbox configurations, shared mailbox access, and mailbox-related tasks.* Create and manage security groups, ensuring adherence to security protocols.* Administer privileged account lifecycle management, including PALC.* Maintain a solid understanding of organizational unit (OU) structures and apply them appropriately.* Provide support for various types of service requests, including account creation, modification, and access requests.* Manage license allocations and O365 accounts.* Implement strategies for maintaining data privacy, such as hiding users from the Global Address List (GAL).* Apply proper account tagging (e.g., NORMAL, ACTIVE, SHARED, SERVICE, ADMIN) to ensure clarity and accountability.* Utilize consistent naming conventions for account creation, mailbox setup, DLs, and more.* Collaborate with cross-domain teams to manage and maintain servers, DHCP configurations, IP reservations, and releases.* Engage in continuous improvement by following and updating SOPs for the GAM team's operations.

• Managed Microsoft 365 accounts for over 4000 teachers and students.• Initiated a new IT Help-desk team in order to assist students and staff with various IT matters. • Conducted training for the school staff in how to attend to various technical matters in day-to-day activities.• Supporting internal users in all IT-related issues.• Provided phone and remote support for staff and students in all IT-related issues during the Covid-19 Lockdowns.• Make knowledge-based articles and videos. • Managing equipment orders and keeping track of IT assets.• Install, configure, and maintain operating systems and software applications. • Install, troubleshoot, repair, and maintain all computer hardware and peripheral equipment for 11 branch schools across the country.• Act as the main responsible person for the entire organizations IT Infrastructure.

Administering & Controlling all the IT-related works at MSU Global (PVT) Ltd and Management & Science Institute (Pvt.) Ltd.● Administrating Windows server 2013 for domain environment.● Microsoft Windows 7, 8.1, 10 administrative tasks.● Administrating a Linux-based firewall (PfSense) for internet traffic control.● Administrating a Linux-based FTP server (FreeNAS) for internal file-sharing purposes.● Office 365 configurations ● Locking after the CCTV camera system.● Installing and configuring computer hardware, software, Operating systems, networks, printers, and scanners.● Staff and User Training● Support internal users in all IT-related issues.● Managing IT Inventory.● Manage the IT onboarding and offboarding process.