· Accurately documenting, track, and monitor reported problems/Incident to ensure a timely resolution via salesforce ticketing software.· Implementation of fault tolerant, disaster recovery leveraging, availability sets, availability zones and multi region deployments· Gathering critical requirements from meetings with various stakeholders and producing useful reports to meet KPI.· Minimizes toil by automating infrastructure provisioning and configuration through code using terraform and ansible.· Troubleshooting and escalating important and reoccurring Incident/problem to Developers Team.· Root cause analysis by leveraging monitoring and logging tools such as ELK stack, Kibana, Zabbix, Zebrium, Prometheus, Grafana· Focus on automating operations tasks to improve system reliability and reduce manual interventions.· Continuously monitor system health, analyze trends, and proactively address potential issues.· Conduct post-incident reviews to identify areas for improvement and prevent recurrence.· Monitor System Activities like CPU, Memory, Disk and Swap space usage to avoid any performance issues while performing proactive capacity analysis using scripts· Write bash scripts and Ansible playbooks for system maintenance and configuration management· Create and extend Logical volumes (LVM) for Linux operating systems Perform routine system management, operating system upgrades and software update, installation and remove packages using RPM and YUM· Collaborate with architects, software engineers, and configuration managers to improve software onboarding and delivery to production Configure storage, disk management, logical volume management (LVM), and logical partitioning· Configure storage, storage management, logical volume (LVM), and logical partitioning· Perform system administration activities to ensure the smooth operation of applications across multiple platform· Constantly troubleshooting failed deployments from kubernetes pods. Updating configs.

· Monitor system infrastructure against zero downtime, perform periodic backups, and troubleshoot failures.· Deployed and managed docker images using Kubernetes for orchestration, leveraged the use of replicates, pods, deployment, services etc.· Provision resources such as, EC2, S3 buckets, RDS, networking, security groups on AWS using terraform· Created docker build images of application and managed containers of images both using imperative and declarative approach.· Managed configuration using Ansible, ensuring consistency and reliability across servers and services.· Monitor and analyze database metrics to identify and resolve performance bottlenecks.· Monitored and maintained application performance, diagnosing and resolving issues to minimize downtime and enhance user experience.· Implemented containerization strategies with Docker and orchestrated services using Kubernetes, enhancing scalability and resource utilization.· Worked closely with cross-functional teams to define infrastructure requirements and ensure seamless integration of new features and updates.· Contributed to the adoption of Agile practices, participating in daily stand-ups, sprint planning, and retrospective meetings.· Mentored junior team members, facilitating knowledge sharing and professional development.· Automated repetitive task with scripts to reduce toil using bash.· Implemented containerization using Docker and orchestration with Kubernetes, resulting in improved scalability and isolation for microservices applications

· Participate in on-call rotations to provide 24/7 support and address urgent incidents.· Ensure coverage and support of all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements· Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production· Work with Application Development Management on daily workload automation schedule including upkeep of exclusion list· Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs· Perform system configurations, develop scripts and other technologies to automate business workflow, improve productivity, and reduce costs· Manage and perform the business analysis work associated with change requests, projects and production issues. (Project Management, SDLC, Change Requests.) 10%· Depending on the workload of the above assist in development tasks to reduce technical debt/resiliency items/provide cross project test support· Troubleshoot technical issues, perform diagnostics, and provide resolutions or workarounds.

Provide second tier support to companywide applications and troubleshoot end user request center application problems.Diagnose and troubleshoot Windows processing problems and applied solutions to increase company efficiency.Investigate and troubleshoot database users access, including consultation and remote support.Collaborate with various Infrastructure, Support, and Development/QA teams to include working though identifying application events and finetuning application parameters.Worked on infrastructure management technique such as change management, problem management, release management, configuration management.Develop solid relationships with infrastructure / operational teams and leverage the relationships to improve system stability and availability.Developed strong business partnership with Client Service Analysts, Application Developers and other technology infrastructure teams worldwide.Create, edit, and maintain adhoc scripts to resolve issues quickly with minimal user impactPerformed software application and disaster recovery testing to guarantee business readiness following fail-overs.Collaborated with developers, analysts and project managers to expedite incident resolutions.Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.Participated in on-site requirements gathering sessions and translated client requirements to determine project scope.