Subbaraj Muthukumar Email & Phone Number

India

India

• Leading Global OTC Operations for a US based Freight client• Responsible for end-to-end OTC operations including Billing, Cash Applications, Collections and Deductions Management

Bengaluru, Karnataka, India

Bangalore

• Tower Lead for OTC operations, leading a Team of 131, spread across various sub-processes like Credit Review, Billing, Collections, Cash Application and Deductions Management• Successfully led the transition of additional 45 FTEs into existing business, where I owned endto-end of transitions, starting from Due Diligence, Hiring, Pre KT, KT, RKT, SRT till go-live, completely in virtual environment• Responsible for achieving critical metrics like Average Days to Pay (Collections), % Current (Collections), Cash Applications Speed and Billing Block Removal every month• Led and drove automation initiatives in different streams as belowo Introduction of Collections Optimizer Tool (predictive analytics)o Payment status update project (Collections)o Weekly Statement project (Collections)o Remittance Download project (Cash Application)o Automation of downloading, saving and uploading of back-ups (Deductions Management)

Hyderabad Area, India

• Led A/R operations for Cognizant’s client Patheon Pharmaceuticals, headquartered at the US and providing business services within US and around Europe and Canada• Led transitions for AR in 3 waves for US, Canada and Europe sites, thereby transitioning activities like Cash Applications, Billing, Customer Master Data Maintenance, Cash Reconciliations and Month end reporting• Was part of Process Alignment workshop held at Atlanta (US), with representatives from different sites of Patheon. Outcome of workshop was understanding the end-to-end process of different sites in order to standardize them (Fix and shift model of transition)• Had 3 TL’s reporting into me who in turn handled a team of 25• Was responsible for smooth transition of processes that includes completion of Knowledge Acquisition at Client location, completion of SOP documentation, ramping up of processes back on shore and stabilizing the same with in stipulated time.• Was responsible for framing of AR metrics, track them and report out to internal and external stake holders• Led weekly & monthly calls with Site Finance Directors to discuss the performance of the process and team• Ensured AR books are closed on time with minimal open items and report out the month end summary to internal and external stake holders• Was responsible for people management that includes keeping them engaged and motivated, thus giving quality productivity and minimizing attrition.

Hyderabad Area, India

• Led two different teams/operations of 33 Financial Analysts:➢ 17 Financial Analysts supporting Finance & Administration operations for Infor Consultancy Services (ICS) for the EMEA region➢ 16 Financial Analysts supporting License Billing operations for Infor Global Solutions• Handled Billing operations where my team performed Billing activities for all EMEA customers basis the order pack received from Order Entry team, which is the upstream operations• Handled project setup, sub-contractor vendor requisitioning, purchase ordering, vendor Time & Expenses, Billing etc.• Supported the Accounts Payable operations for EMEA region through 3 way matching of Subcontractor invoices• Supporting the EMEA regional SSCs and controller in day-to-day finance operations and monthly closing activities like Sub Contractor cost accruals and Weekly ICS Revenue Reporting• Training coordinator for the India F&A SSC for driving in-house trainings for soft skills, Lean etc.• Custodian of the Global Cost Matrix for employees and sub-contractor resources

Hyderabad Area, India

• Led a team of 33 competent executives, working for the clients from different regions in Europe.Provided them training, motivation and guidance to enhance their productivity.• Set up individual goals to the team members and monitor the same.• Gave regular feedback to the team on their performance and give them a clear Line of Sight in term of career growth.• Worked closely with the clients, get their constructive feedback and work on improving the “Net Promoter Score”.• Drove best people practices ensuring attrition rate is kept under control.• Led the Accounts Receivable process of clients and handled key activities which include Cash Applications, Collections, Reconciliation Reporting & Documentation.• Monitored the overall functioning of process, identifying improvement areas and implementing appropriate measures to maximize customer satisfaction level• Headed an automation project related to Cash Applications for entire EMEA region• Generating reports with critical data such as Dues collected, Outstanding dues, Ageing report, Unapplied cash report, Defaulters list, Accounts referred for legal actions etc. and forwarding it to the clients• Ensured the closure of A/R books on a monthly basis flawlessly• Was responsible for reducing imbalance between Receivables and Payables.• Reported team activities against service level standards, identifying scope for betterment & recommending appropriate strategy to streamline the process • Verified all transactions and reconciling against General Ledger and subsidiary books of accounts• Participated in Service Delivery meetings, Operational meetings, MIS meetings with the clients, to understand the client requirements.

Hyderabad Area, India

Hyderabad Area, India

Hyderabad Area, India

Diploma, Hotel Management

Bachelor'S Degree, Commerce

High School