Subbareddy B Email & Phone Number

Having 5+ years of experience in the ServiceNow platform as both Developer and AdministratorExperience in ITSM Development as a ServiceNow Consultant in all aspects of Client engagement lifecycles including Requirement gathering, Developing, Product implementation, Production support and System upgrades on ITSM.In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.Customized various ServiceNow Modules like Incident, Problem, Change, Knowledge, Service Catalog Management, CMDB.Customized these modules by creating various Business Rules, Client Scripts, UI Policies and Data Policies.Worked on domain separated instances.Having good knowledge and understanding in HRSD.Worked with Service Catalog Management by creating various Catalog Items, Record Producers and Order guides for new Employee Onboarding, Employee Transfer and Employee Termination.Created various catalog client scripts, catalog UI Policies, Variables and Variable sets and also created various Workflows for Catalog Items.Loaded Configuration Items into Service Now using Import Sets and defined relationships between CI’s.Integrated the service now with external applications using SOAP Messages and REST Messages, JDBC and File integration.Expertise on creation of workflows for Service Catalog items in ServiceNow.Documented all implementations and best practices defined within team.Functional knowledge and implementation experience of ITSM frameworks.Good experience in designing and developing databases using SQL Server which includes development of T-SQL stored procedures, Functions, Cursors, Triggers, Views. Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner with the goal of driving to a decision.Trained initial teams in agile scrum and JIRA scrum master for three teams & created Scrum/Kanboards and dashboards in JIRA/Rally.Drove adoption of Agile and Lean software development methodologies Scrum and Kanban practices across teams.Great ability to write maintainable, well-commented and efficient code.Have experience of leading a team work in a team as well as independently.Experienced in Production Support as first line support & second line support in resolving ticket defects and change requests raised on various applications.

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  Osmania University

  Microbiology