Subbu Subramanian, Mba Email & Phone Number

Charlotte, Nc, Us

Stamford, Connecticut, Us

. Led RPA technology to research and automate Business Processes and repetitiveeveryday Operational deliverables. Designed and Operationalized RPA enabling Release Management, DevOps, Monitoring and alerting, e2e production support.. Utilized data analytics to measure performance and forecasted capacity planning.• Handpicked by the executive management to set up DevOps/Ops set up for RPA area right from scratch. • Created a team of two onshore members (FTEs) and four offshore members (via Vendor) to support RPA. Trained, guided, managed, and led them from the front. • Introduced DataDog based monitoring set up for UI PATH RPA by integrating the UI PATH SQL DB with DataDog. This helped to utilize the Machine learning capabilities of Datadog to proactively find and alert/fix any simple operational issues even before they occur, which in turn increased the availability and the health of the Orchestrator/Bot’s • Architected the installation and implementation of UI PATH insights for efficient analysis of the Bot performance. • Forecasted platform capacity by measuring the Bot utilization, License usage and Number of processes that are being run. Prescribed Process/technical improvements as needed to improve the metrics and in turn to reduce License costs. • Strengthened the platform and infrastructure by implementing an Active-Active, High availability set up using Redis layers and load balanced the servers using Nginx. • Owned the UI PATH and NICE RPA orchestrator from QA to PROD and functioned as a SME and main point of contact from a DevOps/Ops perspective for all the stakeholders on the Business, PMO, Dev and QA side.• Overall Led from the front and operationalized the RPA area for both Unattended and Attended automations from nowhere to now here.Acted as a SME for all the RPA related activities from an Ops perspective.

Stamford, Connecticut, Us

. Led customer focused global teams, which provided eyes on glass Tier1/Tier2 support for24/7/365 days a year for 36+ applications/tools including IVR, and IVA with a user base of32 million. Operationalized 40+ applications (combination of on-prem and Azure Cloud based) usingITIL and DevOps framework to reduce application downtime and maintain applicationavailability at 99%. Eliminated 98% escalations by implementing OLA/SLA process and measured success bydefining KPIs leveraging data analytics. Through in-depth data analysis, identified and drove initiatives resulting in a reduction of35% of the overall tickets that were coming to the team.. Transformed a monitoring team of just 10 apps, to a team which effectively and efficientlymonitored 30+applications/tools within 6 months' timeline. In the process, created a goodonshore and offshore presence, on call creation and rotation.. Owned PCI and Quality Compliance for 20+ applications ensuring security standards are maintained. Developed and implemented 15+ DevOps processes and streamlined existing processesthat resulted in reduced turn-around time and fewer errors for deployments. Created, trained, and managed 10+ customer focused global teams in DevOps, ReleaseManagement, Infrastructure Support, Monitoring, Incident and Problem Management.. Transformed the alert monitoring area by introducing and implementing automated alertmonitoring technology through Data Dog tool, bringing down the laborious manualmonitoring for 1000+ emails a day to just 50 to 60 emails. Provided thought leadership by analyzing e2e organization structure and createdcustomized Release and DevOps model to suit needs of BU

Teaneck, New Jersey, Us

. Led planning of release builds and Advised build cycles, environments and effectivelyproduced Release plan for non-Dev stages through to go-live for 54+ applications. Managed Global Release, Change, DevOps and Application Support teams spreadingacross US, India, UK and Switzerland. Mentored team on nuances of ITSM, DevOps, CI/CD pipelines, Cloud DevOps, code anddata sanity across environments. Chaired weekly meetings and Managed Production Patches Producing delivery plansincluding scope dates, patching content, builds and sign off dates. Owned and Maintained Application Integration Diagram(s) and Code CompatibilityMatrices, Version control and data integrity across each environment cluster. Configured and maintained CI/CD pipelines for 30+ applications across all environmentsfrom Dev to PROD in Bamboo and Azure based Cloud Platforms. Managed and mentored global DevOps team on nuances of CI/CD pipelines, CloudDevOps, code and data sanity across environments. Created deployment pipelines from Dev to PROD utilizing Bamboo for Java/Linux basedapplications and VSTS for .net/windows-based applications. Provided inputs and Improved Service Now based processes. Cross-trained existing employees to maximize team agility and performancePlanned and budgeted accurately to provide business with resources needed to operatesmoothly. Managed and motivated employees to be productive and engaged in work. Communicated clearly with employees, vendors and stakeholders to keep everyone onsame page and working toward established business goals. Maintained positive customer relations by addressing problems head-on andimplementing successful corrective actions. Improved DevOps process efficiency up to 80% by introducing RACI Matrix for assigningproject roles and responsibilities. Led the Migration of 20+ external facing application from on-prem to Cloud Azureplatform by implementing agile methodology and DevOps

Teaneck, New Jersey, Us

. Managed and coordinated the release management activities for Global Underwriting Platform, Analytics and Distribution applications . Partnered with the PMs to plan and schedule the releases for the whole year . Planned and kept the Release calendar up to date for all the 3 applications . Conducted weekly Technical Release management meetings for all the three applications . Partnered with the DevOps and GTS teams to complete the Deployments from Dev to PROD for all these applications. . Prepared the step by step Deployment plan for the Prod releases for the deployment teams to follow and complete the deployment . Co-ordinated on the day of PROD release with the application team, testing team and the support teams and seeing through the complete code release and signing off once the code is successfully validated in the PROD environment. . Reviewed and approved the Change Orders and DB related requests for all the applications . Look and identify automation opportunities on the deployments and reporting end and involve the automation team accordingly, coordinate with the Automation team, DevOps team and the application teams to have the Automation implemented. . Responsible for setting up new environments by coordinating with the corresponding teams. . Responsible for collecting the release metrics from all other release managers and sending it to the top-level management on the Client side on a monthly basis.

Teaneck, New Jersey, Us

. Review, Impact analyze and approve RFDs for Application, Data change and Infrastructure Deployment requests in Production Environment . Sending communication for RFD requiring Clarification. . Participate in the Weekly Deployment Management Committee Meeting & Scheduled Rollout Coordination Meeting . Planning of ongoing deployments . Ascertain all deployment requests have approvals, and are ready to be deployed. . Input the Business and Maintenance Reservations in to the Reservation Tool as per the calendar provided to DM . Investigating the Business and Maintenance Reservations for any possible collision with the other planned Reservations for a given period and Accepting them based on the investigation outcome. . Mailbox Monitoring and Communication - Monitoring the Deployment Management and the Rollout Management Team Mailbox and responding to the Requester queries and clarifications.. Maintain Critical Business Activity Calendar covering all Business Domains . Propose Maintenance & Rollout dates with minimal interference with Critical Business Activities . Review plan with IT and Business (via Business Partners) . Get Annual Maintenance & Rollout Window plan approved by IT ET . Communicate and update Annual Maintenance & Rollout Window plan . Plan Major Maintenance & Rollouts with all stake holders . Coordination during Major Maintenance & Rollout weekends . Collect learnings and feedbacks for future improvement . Plan preparation for the migration in accordance with the Project teams. . Migrations Handled/Supervised : WebSphere WAS 8, UNIX SLES 11, Oracle 11g, DB2 V, Documentum, Windows 7, Oracle CPU patching, JRE 7, Data power.

Noida, Uttar Pradesh, In

• Understood the need for a change from an IT and business perspective, reviewed and scheduled changes after performing impact analysis. • Ensuring all audit controls (production quality standards) are met for the changes, thereby ensuring compliance. • Created and maintained the Enterprise Rollout plan which covered the entire changes across the organization for the current and upcoming weeks and performing an overall impact analysis on the changes then and then when they are created and getting updated in the plan. • Supported various initiatives across the organization including system implementations, business process improvements, new initiative rollouts, etc. • Provided suggestions to improve the existing practices and processes and implemented them. • Performed production, test and training deployments for various applications used at the Client’s premises from offshore. • Prepared the rollout/backout plan or documentation for the code to be moved into production after holding discussions with the development team and the testing team. • POC for the Build management during the high-profile Code Release into production. • Led the whole code release to production and performed the escalation procedures and code back out in case of failures.

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering