• Service Lead since 2013 in Sopra Steria with experience in Service Management and Application Management skills and effectively handling the team in NOIDA and CHENNAI. • Currently working in the Payroll domain for the popular media client UK with good knowledge in Cognos – reporting tool since 2013. • Technical Team Lead from year 2008 to 2013 in Steria with experience in Leadership Skills including Project handling, Resource handling and Client Interaction.• Good communication skills handling the Obnshore Offshore resources and efficiently managing the stakeholders.• Extensive work experience in Projects related to Banking Domain (Retail / Corporate) in Steria. • Possess good Project planning skills in implementing full SDLC including Proposal Creation, Requirement Analysis, Design, Development, Testing and Implementation to suit the business needs with strong technical and project lead skills and good experience in onshore/offshore integrated delivery model.• Responsible for the Quality Assurance Reviews, internal audits and product audits of the projects.• Travelled United Kingdom – Knutsford (Apr 2006 to Jul 2006) for on job training on Client Server applications and engaged in offshore transition activities.• Good experience in Application development and Support – Change, Configuration and Release Management with wide knowledge on the Service Management tools like ServiceNOW, Service Centre and SM7 on managing the LIVE support activities with a good knowledge in ITIL and CMMI process.