Result-oriented and passionate Product Owner & Business Analyst with 20+ years of experience in Salesforce workflow automations, web workflow, robotics, finance operations, case management, and end user licensing platforms. Whilst comfortable navigating complex organisation structure, I have extensive experience in problem solving and tactical delivery. My strong technical background has enabled me to quickly learn various domains.Accomplishments• Assigned on a short term assignment to as a Business Advisor to the CIO to design and lead a organization evolution project to design a implement a new IT operating model for Shell IT.• Coordinated and led the re-launch of Extended Leadership team’s yearly strategic review process with more than 60 participants.• Delivered implementation of workflow automation for Cost Center Creation using Salesforce. The process automation allowed a reduction of 4 FTE (Equivalent of $106k annual). Increased the First Time Right ratio from 27% to 98%• Led and facilitated an SAP Analytics Hackathon with 50 participants. One of the ideas generated at the Hackathon led to the creation of a new Finance Reporting application adopted by the global finance operations. • Established Agile transition team to drive the transformation initiative and train key resources to become Agile experts.• Analyzed critical data quality for a Six Sigma Black Belt initiative at EMC for the IT Business Operation Management data to align to IT Data Strategy.