Enterprising Leader & planner with a strong record of contributions in streamlining operations, invigorating businesses, heightening productivity and improve systems and procedures. Operational responsibilitieso Maintaining Seamless transition in the process with accuracy and developing Standard Operating Proceduresfor the Offshore Teamo Delivering process training to new joiners and mentoring the team to resolve process queryo Conducting quality & audit check on all activity/sub-activity level taskso Involved in scheduling, allocating & forecasting the entire workforce and maintaining team-wise monthlyo resource chart for the respective processeso Exposure to Global Customers with ability to interact effectively with all levels of employees/customers andalign and integrate with other departments / siteso Assist in key month end activities which provides oversight of completeness and accuracy of underlyingmanagement informationo Preparation of various P&L & Headcount reports and ensuring timely adherence to deadlineso Reviewing processes and suggesting/ implementing improvements & changes to current procedures of other Genpact Operations o Preparation of MSA , SOW and monitor and implement Change Management methodologieso Portfolio Revenue management and coordinate with PMO in AOI o Portfolio Operational planningo MIS Reporting with Genpact Site delivery leadership and Global Account leader o Key member of site level Hiring Manager pool