• Managed P-1, P-2, and P-3 incidents, resolving issues according to ITILguidelines.• Executed change requests based on service requests and incidents, andprovided detailed RFO reports.• Handled network infrastructure configuration and maintenance,including routing (OSPF, BGP) and switching (HSRP, MSTP, VTP, VLAN).Configured Site-to-Site IPSec VPNs and security policies on Cisco Routers.• Monitored network availability and performance using various tools, andresolved data network tickets within SLA to ensure optimal networkservice.

• Involved in handling P-1, P-2, P-3 and P-4 incidents, resolving issues as perITIL guidelines, and executing change requests from users or projects.• Created detailed RFO reports, coordinated with Field Engineers oncritical issues, and provided Level-1 support for Cisco Meraki andVelocloud SDWAN, including network security concerns.• Monitored and supported infrastructure remotely, investigated supportcalls, and participated in maintenance windows.• Collaborated with the technology team to maintain and troubleshootLAN, Wireless, MAN, and WAN networks, using NGSD and Service Nowticketing tools.

•Working on Nirad project (i.e. ONGC)•Providing technical support to the customer. Configure and troubleshoot all nirad devices and also troubleshoot all Client issues.•Troubleshooting network to resolve issues like high latency, low throughput, ping drop, routing, etc. • Configuring security protocols on Nirad router - OpenVPN, GRE, L2TP, and IPsec. configuring routes for traffic flow.• Monitor and respond quickly and effectively to requests received through the Fresh desk ticketing tool.•Monitoring device via cloud portal and register device on cloud and get ssh of the devices via NIRAD Centralized Cloud Management System.• Responsible for resolving customer queries via getting access to the device or on call.•Proficient in email handling with time-to-time response and reports to management-level persons.

• Preventive maintenance of PCC & MCC switchboards.•Checking, inspection and testing of LT feeders including controlcircuit.•Preventive maintenance (A & B Schedules) of LT motors up to75KW rating.•Condition monitoring & load test of battery banks of UPS andbattery charger systems.•Checking of ECS and automation system of electrical substations.