Subhadeep De Email & Phone Number

Pune, Mh, In

Pune, Mh, In

Pune, Maharashtra, India

• Senior Cloud Infrastructure Engineer, promoted to Technical Lead, specializing in Azure VM Management and Troubleshooting.• Expertise in addressing Azure Guest Agent and VM Extension issues.• Troubleshooting Azure Advisor metrics discrepancies and VM maintenance challenges.• Troubleshooting Azure Cloud Shell and Portal issues for seamless functionality. • Assisting users with resource migration across Subscriptions, Resource Groups, and Regions.• Working on faulty disks taken from Customers to find cause by creating RescueVM and configuring Hyper Visor within the RescueVM to attach the faulty disk and troubleshoot.• Proficient in migrating Azure Classic resources to Azure Resource Manager (ARM) model.• Addressing VM performance concerns like slowness, freezes, high CPU, memory, or disk utilization.• Proficiency in using Monitoring tool Grafana, Jarvis, to view resource performance• Proficient knowledge on Azure Storage and Backup.• Knowledge on Azure Networking, VNET, Load Balancer, NSG.• Skilled in using various tools including Azure Support Center, PerfMon, Procmon, netsh, network monitors, Fiddler, Wireshark, Host Analyzer, Guest Analyzer, Perf Insight, Browser Traces (Browser Developer Tool).• Knowledge on ARM Template Deployment (IoC) and Terraform deployment.• Basic knowledge of Devops concepts such as Azure Pipeline, CI/CD, Ansible.• Experience with resolving Performance issues on Linux Operating System.

Pune, Maharashtra, India

• Senior Windows Networking Engineer at Microsoft Enterprise Platform Support.• Proficient in TCP/IP, Network packets flow, NCSI, Network Location Awareness, and Remote Procedure Call troubleshooting. • Experienced in Server Message Block File Share, Distributed File Syetem Namespace, DNS, DHCP, and name resolution issues.• Skilled in tools like Netmon, Wireshark, Netsh, Procmon, Perfmon, Event Auditing, Browser Trace, Port Query Tool, TSSv2.• Knowledge on Windows Boot Process, Black Screen, BSOD, No Boot issues troubleshooting.• Knowledge on Device and Deployment (DND) Windows Update process.• Conducts SHA Cluster Trace analysis with the help of RCP Parsers for Wireshark and assists O365 engineers with network connection issues related to Teams, Outlook, etc.• Offered premier and professional level support as needed.• Provided Root Cause Analysis (RCA) for complex issues as per customer requirements. • Sets up customer environments in the LAB for issue reproduction and resolution.• Lead triages, training sessions, and provides SME-level support to team members.

Indore

• Microsoft CSP partner in the Technical Support Team • Specialized in Cloud Virtualization, Web Hosting and Cloud Security.• Frontline support for Microsoft Azure, Outlook, Office 365, Dropbox, Symantec, Adobe, BitTitan, Acronis.• Proficient in researching and resolving user issues using public support articles.• Addressed Azure issues like user access control, VM Performance, Storage Disk performance, CPU quotas. • Co-ordinating with Vendors and Clients for end-to-end support and resolution.• Creating internal Knowledge Base articles.• Progressed from Technical Support Engineer > SME > Escalation SME > Escalation Lead.• Managed a team of 15 Escalation Engineers handling premier accounts globally.

Kolkata, West Bengal, India

• Worked with a renowned Telecom Service Provider as part of the Network Team• Resolving backend networking issues in collaboration with product group team• Estimating network range boundaries for locations, approved by Product Group Team• Checking network bandwidth based on complaints using internal tools• Assisting in training new recruits and managers for improved productivity• Occasional support as a Subject-Matter-Expert for new Line Of Businesses

Kolkata, West Bengal, India

• Technical Support Team member at Hewlett Packard (HP)• Resolved hardware and software issues for end users• Addressed laptop boot problems, black screens, and BSOD• Diagnosed slow performance using HP and OS diagnostics tools• Analyzed for virus threats and ensured updated AV software for security• Communicated diagnostic findings and suggested repair options to customers• Raised hardware repair requests based on in-depth machine analysis• Managed customer expectations for a positive support experience

Bachelor Of Business Administration (Bba), Human Resources Management/Personnel Administration, General

High School Diploma

Education record