AeroLeads people directory · profile
Subhadeep Mukherjee Email & Phone Number
Sales Leader
at
Credgenics
1 work email found
@gupshup.io
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Subhadeep Mukherjee? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Subhadeep Mukherjee is listed as Sales Leader at Credgenics, based in New Delhi, Delhi, India. AeroLeads shows a work email signal at gupshup.io and a matched LinkedIn profile for Subhadeep Mukherjee.
Subhadeep Mukherjee previously worked as Director of Customer Success at Gupshup and Associate Director Customer Success at Gupshup. Subhadeep Mukherjee holds Pgp Ex, Data Science from Great Lakes Institute Of Management.
Company email context
Email format at Credgenics
This section adds company-level context without repeating Subhadeep Mukherjee's masked contact details.
{first}.{last}@gupshup.io
86% confidence
AeroLeads found 1 current-domain work email signal for Subhadeep Mukherjee. Compare company email patterns before reaching out.
Profile bio
About Subhadeep Mukherjee
Customer Success Manager with people management experience, including hiring, training, account management, retention, upsell, customer service and customer support experience.In my current role, I am working as a Success Manager for Enterprise clients, driving adoption, building customer satisfaction index, experience, and showcasing product value. I have experience in escalations, process/project management, improving customer satisfaction/experience and strategy. I also act as a liaison between the customer and internal teams (Support, Engineering, Sales, Marketing) and worked with customers to host kickoff meetings, created and managed timelines, trained clients on back-end tools, and acted as the single point of contact. In this environment, you have to be able to deal with irate customers, "put out fires", keep the momentum going and keep customers happy! I take pride in my attention to detail, ability to learn new products for wonderful customer experience and account management skills.SKILLS:Team management, , customer success, customer service, retail, email marketing, project management, multi-tasking, presentation skills, problem solver, training, process management and program management, social media management, social media specialist. Software: Adobe eSign, Acrobat, SalesForce, ZenDesk, GainSight, Aria, SharePoint, Sugar CRM, Photoshop, Lightroom, Sprinklr platform. Languages: HTML
Listed skills include Management, Business Development, Consulting, Training, and 56 others.
Current workplace
Subhadeep Mukherjee's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Subhadeep Mukherjee work experience
A career timeline built from the work history available for this profile.
Director Of Customer Success
- Customer Success Management: Develop and implement strategies to increase product adoption, retention and enhance customer satisfaction while actively setting and contributing to churn reduction tactics.
- KPI for the team: NRR (135%), Cross-sell/ up-sells, NPS, QBR/MBR and Weekly meetings.
- Strategic Planning: Align customer success strategies with overall business goals, contributing to revenue growth and customer base expansion.
- Team Leadership and Development: Recruit, mentor, and manage a customer success team, promoting a culture of excellence and continuous improvement.
- Sales and Cross functional team Collaboration: Work closely with sales, marketing, and product to create and optimize the upsell and cross-sell strategies deployed by the CS team.
- Customer Relationship Management: Coach CS team to establish and maintain strong relationships with key clients, understanding their needs, and ensuring they receive exceptional service.
Associate Director Customer Success
- Own and drive Customer Success outcomes Adoption, Retention, Renewal, Expansion through up-sell and cross-sell, Advocacy, CSAT/NPS) for assigned cluster of key accounts (SaaS)
- Drive NRR of 153% - across portfolio.
- KPI – Adoption, Upsell/Cross-sell, Customer Review, EBR/QBR, NPS.
- Assess and prioritize programs leading to a seamless adoption and value realization of Gupshup’s platform.
- Responsible for building CS processes, ensure OKR’s are implemented for the overall team performance.
- Drive alignment for customer renewals and expansion. Also work towards understanding the Business objectives and advise/provide consultation on the product/services as per the use-case.
Jul 2021 - Jun 2024
Senior Manger Customer Success
- Involvement in the entire customer lifecycle from on-boarding through the duration of their subscription period.
- Provide product trainings to enable the customers to realize the potential of Whatfix.
- Identify product usage gaps and provide actionable solutions to the customers.
- Build value-based relationships with customers and create Whatfix champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI.
- Drive Revenue Retention of 88% annually and 90% across quarters.
Apr 2020 - Jul 2021
Customer Success Manager
- Empowering Sprinklr enterprise customers to improve their customers' digital experiences
- Social Media Management for clients using Sprinklr platform.
- Maintain a renewal percentage of 90% every quarter.
- Work on product adoption, growth and feature enhancements with engineering teams.
- Operating as the internal voice of the customer and advocate for the clients' needs (services, support, product management, executive alignment)
- Managing and tracking key performance indicators (KPIs) in Gainsight - including renewal and expansion commitments - to ensure exceptional, predictable results
Apr 2019 - Apr 2020
Enterprise Client Success Manager
Developing a comprehensive understanding of business challenges faced by clients & objectives to appropriately mapping cordial features and business benefits to address client needs. Getting in touch with customer & understanding their used cases. Helping clients in maximizing product usage, thus ensuring overall adoption Driving greater business value.
Apr 2017 - Mar 2019
Client Success Manager
Client Success Manager with Adobe EchoSignEducate and train new customers on EchoSign. Develop and manage short and long-range implementation plans. Renew long-term customer agreements, discover and close new opportunities within a named/existing account base. Manage daily communication with corporate contacts and relationships at all levels in order to.
Feb 2015 - Apr 2017
Customer Retention Consultant
Retaining customers every quarter (customer base- United States, Great Britain, Australia and New Zealand). Conducted process training sessions for the new joiners, educated team on the process and how to handle the customer cancellation requests.Managed escalations for the Inbound Team, resolved the customer query & cleared the doubts of the agent
Apr 2013 - Feb 2015
Mar 2012 - Apr 2013
Technical Support Specialist
Handling B2B inbound calls on security products and CCTV (Closed Circuit TV)Handle multiple Security Panels- NETAXS, N750, NOTHERN STAR, and WINPAK
Mar 2012 - Apr 2013
4 education records
Subhadeep Mukherjee education
Pgp Ex, Data Science
Great Lakes Institute Of Management
Organizational Excellence Through Leadership
Indian Institute Of Management Bangalore
Digital Marketing Strategies, Marketing
Xlri Jamshedpur
Bachelor Of Engineering - Be, Electrical And Electronics Engineering
West Bengal University Of Technology, Kolkata
FAQ
Frequently asked questions about Subhadeep Mukherjee
Quick answers generated from the profile data available on this page.
What company does Subhadeep Mukherjee work for?
Subhadeep Mukherjee works for Credgenics.
What is Subhadeep Mukherjee's role at Credgenics?
Subhadeep Mukherjee is listed as Sales Leader at Credgenics.
What is Subhadeep Mukherjee's email address?
AeroLeads has found 1 work email signal at @gupshup.io for Subhadeep Mukherjee at Credgenics.
Where is Subhadeep Mukherjee based?
Subhadeep Mukherjee is based in New Delhi, Delhi, India while working with Credgenics.
What companies has Subhadeep Mukherjee worked for?
Subhadeep Mukherjee has worked for Credgenics, Gupshup, Whatfix, Sprinklr, and Adobe.
How can I contact Subhadeep Mukherjee?
You can use AeroLeads to view verified contact signals for Subhadeep Mukherjee at Credgenics, including work email, phone, and LinkedIn data when available.
What schools did Subhadeep Mukherjee attend?
Subhadeep Mukherjee holds Pgp Ex, Data Science from Great Lakes Institute Of Management.
What skills is Subhadeep Mukherjee known for?
Subhadeep Mukherjee is listed with skills including Management, Business Development, Consulting, Training, Sales, Microsoft Office, Customer Service, and Marketing.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial