Subhadip Chatterjee Email & Phone Number

Barjora, Wb, In

Bengaluru, Karnataka, India

1) Spearheaded the design and implementation of diverse campaigns (Email, SMS, WhatsApp, Journeys) for Arvind Group clients, resulting in enhanced customer engagement and satisfaction.2) Developed and executed loyalty strategies that effectively improved program effectiveness and customer retention.3) Collaborated closely with the data science team to comprehensively understand client data needs, enabling personalized campaign customization.4) Implemented advanced analytics to measure and optimize campaign performance, resulting in increased ROI and customer conversion rates.5) Proficiently compiled and analyzed campaign performance data, presenting valuable insights in detailed Excel reports.6) Skillfully managed a team of 8 members, ensuring timely delivery of all campaigns and maintaining smooth operation within SLA guidelines without any errors.

Bengaluru, Karnataka, India

1) Provided assistance and support for local and international retail brands.2) Collaborated with analytics and partner engagement teams to define loyalty offer strategy, maximizing ROI within budget constraints.3) Managed loyalty team and oversaw centrally managed loyalty campaigns, customer benefits, and post campaign analytics using SAS CI campaign management tools.4) Created and segmented outbound messages into marketing content delivery systems for dynamic assembly.5) Supported the campaign tracking team in monitoring and analyzing campaign performanceAnalyzed and understood product specifications and configuration rules.6) Delivered friendly and efficient service to customers, effectively resolving challenging situations.7) Actively listened to customers' requests, ensuring full understanding before addressing concerns.8) Resolved problems, improved operations, and consistently provided exceptional service.9) Developed and maintained courteous and effective working relationships.10) Utilized Microsoft Excel to generate reports on ROI and communicated them to clients for future campaign planning.

Bengaluru, Karnataka, India

1) Managed services to Arvind & other retail brands by Inbound & Outbound calls.2) Improved overall efficiency 95% by anticipating needs and providing outstanding support.3) Provided on call/email support to our clients and created different KPI related reports.4) Maintained a customer satisfaction rate 90% throughout my career and solved 20-25 tickets on daily basis.

Bengaluru, Karnataka, India

1) Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.2) Informed customers about Mobily Product options and processed purchases.3) Managed to provide customer query resolution specifically around escalations and maintained 95% KPI throughout.

Master Of Computer Applications - Mca, Computer Programming, Specific Applications, A

Bachelor'S Degree, Computer Programming, Specific Applications, A