Over 15 years of industry experience, including more than 12 years in Project/Program Management within software application development, infrastructure services, and managed services, with a focus on both Agile and Waterfall methodologies.Extensive background in overseeing IT operations, service desks, incident and problem management, and delivering projects with budgets up to $10M.Demonstrated success in managing large, intricate projects with cross-functional teams, ensuring the achievement of business objectives and milestones.Proficient in business stakeholder management, vendor management, financial oversight (including project budget planning), resource management, project scope, scheduling, RAG status reporting, and risk & issue management.Expertise in monitoring project progress, preparing status reports, and coordinating activities to meet project goals.Skilled in Agile ceremonies such as backlog grooming, sprint planning, daily stand-ups, sprint retrospectives, and user story tracking.Solid experience in reviewing test procedures, defining test scenarios, and supporting user acceptance testing.Adept in project governance utilizing tools like Planview, JIRA, Confluence, Smartsheet, Microsoft Project, and Teams.

Managing complex, highly business-critical programs such as Migration to Cloud Systems and building new Credit application systems and Mobile applications for Retail and Insurance clients. Planning and designing the programme of technical projects, proactively monitoring its progress, resolving issues and initiating appropriate corrective action.Establish and manage an agile backlog for the team, overseeing team member’s compliance with priorities, deadlines, and deliverables.Conduct regular stand-up meetings to assess progress, address issues, identify roadblocks, and ensure unanimous alignment among team members regarding priorities and deadlines.Ensuring effective quality assurance and the overall integrity of the programme - focusing inwardly on the internal consistency of the programme, and outwardly on its coherence with infrastructure planning, interfaces with other programmes both technical and specialist standards.Managing the programme's budget, monitoring expenditure and costs against delivered and realised benefits as the programme progresses.

Led the Banking Mainframe decommissioning program, was involved in end to end planning, designing the project schedule, operational support, risk and issue management, compliance for this project.• Was involved in analysing various options / designs for a POC including the storage solution for retaining Banks data for 7 years once the Mainframe is decommissioned. • Created the PID (Project initiation Document) and coordinated in delivering the BRD to business. Studied various systems integrated with Mainframe and applications that get feed from mainframe.• In Enterprise Systems, concurrently coordinated multiple projects, designed project schedule, resource plan, managed work request which are small enhancements. • Used power BI as a reporting tool to produce reports to higher management. Manage issues, risks and action items.• EPMO Status report including Rag status for reporting to Steering committee members, minutes, follow up on action items, timesheet management, resource planning and financial monitoring for the project including cost and budget maintenance.

Project was executed in Agile methodology, supported the scrum master in OCBC business initiated transformation program to understand customer data and enhance customer engagement using a CRM system.Involved in Scrum ceremonies such as backlog grooming, sprint planning, daily standup, review and retro.With experience in diverse project management role, assisting quality project delivery within the time frame and on budget. Management reporting, risk and issue maintenance through RAID register with data analysis and business trends.Served as primary escalation point to ensure data quality are represented in the systems.Effective communication, team collaboration, assessing project objectives, resource plan, project plan, Gantt charts, process definition and implementation, quality assurance, risk management, estimation techniques (FPA), software configuration management.

Managed end to end delivery of the eCommerce website. Delivered the website in iterative model in three iterations, first iteration includes website UI/UX design and development. In the subsequent iterations delivered joomla implementation & integration with user interface module, UAT and MTP. Managed the warranty support and operations.Coordinating between the business and customers on product procurement's.

Managing the migration of large complex Cards India system to Enhanced cards system (Vision Plus). Assisted in planning, schedule and execute all stages of enterprise software, hardware and system implementations. Mapped business applications to respective modules of Vision plus and assessed business implications for each project phase. Monitored progress to meet the targeted deadlines, standards and cost.Articulated project goals and scope, translated business needs to technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones. Excelled in guiding the work of project teams.

Forecasting business trends, profit & loss for the quarter, sales pattern, product positioning and order merchandise to maintain the highest level of store in-stocks while optimizing inventory level.Analyzing and identifying key phases of problem solving and manage the inventory at the stores, warehouse and the distribution center.Generate reports for associates and suppliers that will help them manage the businesses more efficiently and prevent delays.

Implemented the end to end Single document system for Taiwan, Indonesia & Thailand.Led project stages including identification, feasibility, priority, scope, business requirement analysis, parameter setup, configuration design activities, risk assessment, benefits & outcomes. Ensured capacity and fitment. Maintain all quality documents, adhere to the quality policyConvene meetings, conference calls and track all project related activities.