Subhajeet Guha Email & Phone Number

Mumbai, Maharashtra, India

🌐 Leading customer engagement initiatives to drive user satisfaction and adoption of Esri's geospatial solutions.🔍 Collaborating closely with clients to understand their business needs and align Esri's products/services accordingly.📈 Monitoring customer health metrics and proactively addressing challenges to ensure retention and growth.🛠️ Providing technical guidance, training, and support to optimize clients' use of GIS tools and platforms.🤝 Building and maintaining strong relationships with key stakeholders, fostering a culture of trust and partnership.✨ Championing customer feedback to influence product enhancements and drive continuous improvement.Elevating GIS experiences for Esri India's valued customers. #CustomerSuccess #EsriIndia #GISLeadership

Mumbai, Maharashtra, India

🔹Strategic Leadership: Directing and guiding the GIS team in alignment with company goals and client requirements.🔹 Project Management: Overseeing GIS projects from initiation to completion, ensuring timely delivery and quality output.🔹 Technical Expertise: Providing mentorship and support on GIS technologies, tools, and best practices.🔹 Team Development: Training, mentoring, and evaluating team members to foster professional growth and expertise.🔹 Client Collaboration: Engaging with clients to understand their GIS needs, provide solutions, and ensure satisfaction.🔹 Quality Assurance: Implementing and monitoring quality standards, ensuring accuracy and reliability of GIS data and analyses.🔹 Innovation: Driving innovation within the team, exploring new GIS methodologies, and adopting advanced technologies.Steering Cybertech Systems' GIS initiatives with excellence and innovation. #TeamLead #CybertechSystems #GISLeadership

Mumbai, Maharashtra, India

#SME- ArcGISOnline, MobileApplications, webApplications🔧 Serve as the primary technical escalation point for complex GIS-related issues, ensuring timely resolution and minimal downtime.📚 Stay updated with the latest GIS technologies, tools, and methodologies to provide expert guidance and support.🚀 Lead knowledge transfer sessions for the support team, ensuring they are equipped to handle advanced technical queries.🔍 Analyze recurring support cases to identify trends, potential system enhancements, or areas for customer training.💼 Collaborate with product development teams to relay customer feedback and contribute to product improvement initiatives.🤝 Establish and nurture relationships with key clients, understanding their unique technical challenges and delivering tailored solutions.

Mumbai, Maharashtra, India

#ArcGISOnline, #WebApplications, #MobileApplicationsTechnical Support to the ArcGIS Products (Enterprise, ArcGIS Online) through Call, Email and Chat media. Being an analyst my main focus was to solve the clients query and provide solutions in regards to any addition software if required.

Mumbai, Maharashtra, India

#ArcGISEnterprise

Mumbai, Maharashtra, India

Project: Falcon (Apple India), Software: ArcMap, FME, QGISUsed to capture Hydro features from Satellite images through QGIS software according to the given SOP.Started working as a Quality Check Analyst: Used to sample the data as per SOP delivered by the Production team.Used to give sessions within the team and externally about the updates and new guidelines as per the project.Promoted as a Quality Assurance Analyst: Used to handle clients, escalations, deliveries, and people management.As a QA member, my work was to deliver quality data to the end client, weekly/monthly calls with clients, and daily standup calls with the entire team to track progress.

Mumbai, Maharashtra, India

Projects: Quikr, 99 acres, Software: ArcMap, QGIS, Google Earth. As a cartographer, my primary work was to review the data collected by the field workers, process that through Software, and then analyze the same.Besides, I used to take training from the end clients and give sessions internally within the team. I was responsible for any escalation received by clients to generate RCA.

Bachelor Of Technology - Btech, Mechanical Engineering, A

Intermediate Of Science, Mathematics And Computer Science, B

Physical Sciences, A