Maintaining the Training Governance and Compliance for one of the major Telecom giants – Airtel. Managing different LOBs, i.e. Inbound consisting of Prepaid, with 3 circles i.e. B&J, ASSAM and NESA.In outbound, need to train the agents regarding different types of GPRS products, conducting refreshers for the bottom outliers for the enhancement of the selling skills to achieve the target. Prepared different Training related modules / contents; Repeat, CTI, HLR etc.Took initiative during ramp-up situation with the recruitment team, so that more number of walk-ins generate for the interview. Responsible for the Training Need Analysis of business units and support functions through analyzing operational reports, carrying out discussions with unit and department heads. Handling a project of Mock Call during NHIP Training.Worked in a project of Training Portal, where all the Trainers needs to feed the data into the system which can be extracted at any point of time.Managing reviews with Clients and internal stake holders and Governance team.

Process Training for NHIP batches WB & B&J (New Hires)Identifying Training needs and Conducting Training Programs.Rectifying product related errors by ClientSoft Skill Training for the entire process.Managing 0-30 & 31-60 all data like Repeat, AHT, Non CDN, U-Doc, Trainer and batch wise performance snapshot.