I am an experienced IT Infrastructure Service & Capacity Management Professional with 12 yrs of corporate exposures. Have discharged multiple responsibilities on IT Service Domain and Technology Ops at different point of times in my career in the MNCs. 1) Technology and Network Operation , Application Support and IT Service delivery. 2) Business Resiliency and Support with correct BCP Plan across multiple locations mainly in TCS. 3) Windows and Server Administration with L3 level of LAN Support and L2 level of WAN support with multiple collaboration and Cross-functional activities with OLAs defined. 4) ITIL roles like Incident, Change , Problem and Capacity Manager as the analysts and the technical troubleshooter with SLA adherence. SLA Monitoring and Reporting with incisive analysis for any breach. Major Incident and Emergency Change Implementation. 5) Direct interaction with client on technical issues and Management Reporting. 6) IT Quality and Security Audit Activities across different entities of TCS Kolkata BPS Infrastructure team. 7)Direct engagement with IT Audit Activities both Internal and External right from pre-Audit checks and preparation to Audit Report Finalisation with the key stake holders across boards.