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Subhajit Bera Email & Phone Number
InCenter CS Manager
at
Delhivery
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Who is Subhajit Bera? Overview
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Quick answer
Subhajit Bera is listed as InCenter CS Manager at Delhivery, a with 9139 employees, based in Goa, India. AeroLeads shows a matched LinkedIn profile for Subhajit Bera.
Subhajit Bera previously worked as Customer Service Manager at Delhivery and Senior Associate at Delhivery. Subhajit Bera holds Post Graduation Diploma In Management(Pgdm), Business Administration And Management from Calcutta Business School.
Company email context
Email format at Delhivery
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Delhivery
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Profile bio
About Subhajit Bera
As a results-driven Customer Support Manager, I am passionate about delivering exceptional client experiences and driving operational excellence. With extensive experience in managing B2B & B2C client relationships and optimizing service delivery, I am dedicated to fostering long-term partnerships that enhance customer satisfaction.My background in business administration, combined with hands-on leadership experience, has equipped me with a deep understanding of client-centric strategies, effective communication, and innovative problem-solving skills. I thrive in dynamic environments, leading cross-functional teams to successfully manage complex projects and achieve key performance metrics.I am committed to continuous learning in the ever-evolving client experience landscape and actively seek opportunities to connect with like-minded professionals. I welcome collaborations that drive meaningful results for businesses and their customers.Let’s connect to explore ways we can work together to elevate client experiences and achieve mutual success.
Current workplace
Subhajit Bera's current company
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Delhivery
5 roles
Subhajit Bera work experience
A career timeline built from the work history available for this profile.
Customer Service Manager
Leading a high-performing team to deliver exceptional customer service and drive client satisfaction. Overseeing account management for 90+ strategic clients while maintaining key performance metrics, including a 97% NSL and 4.7 NPS. Implementing innovative solutions and process optimizations to enhance operational efficiency. Actively mentoring and training team members, fostering a culture of continuous improvement, and collaborating cross-functionally to address client needs and drive growth.
Senior Associate
Championed initiatives to uphold a 97% service level for premier clients, ensuring timely and efficient shipment deliveries. Managed the complete customer lifecycle by actively engaging clients, delivering tailored training sessions, and uncovering opportunities for growth. Honored as Best Performer in the Client Experience Department on three occasions for exceptional service delivery and relationship management. Played a pivotal role in reducing the loss/claim churn rate to under 3%, significantly minimizing client disruptions. Contributed to the recruitment process and excelled in mentoring new team members, nurturing a culture of excellence and collaboration. Directed a centralized appointment team, streamlining processes and receiving recognition from senior leadership for driving operational efficiency.
Feb 2019 - Apr 2024
Area Terminal Assistant
1. Rapid Advancement to Leadership:Ascended from Management Trainee to Area Terminal Assistant within four months, showcasing exceptional performance and leadership skills.2. District Management Success:Managed three districts in West Bengal, demonstrating precision in operations, personnel management, and terminal operations.3. Exemplary Marketing Achievement:Successfully managed a marketing target pressure of 4 crores, exceeding goals through effective team collaboration.4. High-Profile Event Organizer:Orchestrated notable events, including the largest IPL Fan Park during the 11th season, attracting over 70,000 attendees and amplifying brand visibility.5. Comprehensive Training Facilitator:Conducted terminal training programs for trainers, ensuring readiness for new product launches and continuous skill development.
Mar 2017 - Dec 2018
Intern
1. Operational Excellence Contributor:Contributed to operational efficiency improvements through impactful initiatives during the internship at Hindustan Copper Limited.2. Strategic Process Optimization:Played a role in optimizing operational processes, showcasing a dedication to efficiency and effectiveness.3. Valuable Internship Experience:Gained valuable insights and experience in the operations domain, setting the foundation for a career in the field.
May 2016 - Jul 2016
Team & coworkers
Colleagues at Delhivery
Other employees you can reach at delhivery.com. View company contacts for 9139 employees →
RV
Rubean Varghese
Colleague at DelhiveryErnakulam, Kerala, India
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RS
Renu Sanwal
Colleague at DelhiveryWashim, India
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RY
Ravi Yadav
Colleague at DelhiveryGurgaon, Haryana, India
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PM
Payal Mittal
Colleague at DelhiveryBengaluru, Karnataka, India
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SA
Shahnawaz Ansari
Colleague at DelhiveryBirbhum, West Bengal, India
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AK
Akram Khan
Colleague at DelhiveryJind, Haryana, India
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NS
Nishant Sharma
Colleague at DelhiveryGhaziabad, Uttar Pradesh, India
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SM
Sunil Maurya
Colleague at DelhiverySurat, Gujarat, India
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HS
Himanshu Saxena
Colleague at DelhiveryGhaziabad, Uttar Pradesh, India
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HP
Harindra Pohar
Colleague at DelhiveryHyderabad, Telangana, India
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Rubean Varghese
Colleague at DelhiveryErnakulam, Kerala, India
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RS
Renu Sanwal
Colleague at DelhiveryWashim, India
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RY
Ravi Yadav
Colleague at DelhiveryGurgaon, Haryana, India
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PM
Payal Mittal
Colleague at DelhiveryBengaluru, Karnataka, India
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SA
Shahnawaz Ansari
Colleague at DelhiveryBirbhum, West Bengal, India
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AK
Akram Khan
Colleague at DelhiveryJind, Haryana, India
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NS
Nishant Sharma
Colleague at DelhiveryGhaziabad, Uttar Pradesh, India
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SM
Sunil Maurya
Colleague at DelhiverySurat, Gujarat, India
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HS
Himanshu Saxena
Colleague at DelhiveryGhaziabad, Uttar Pradesh, India
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HP
Harindra Pohar
Colleague at DelhiveryHyderabad, Telangana, India
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3 education records
Subhajit Bera education
Post Graduation Diploma In Management(Pgdm), Business Administration And Management
Bachelor’S Degree, Accounting
High School, Accounting And Finance
FAQ
Frequently asked questions about Subhajit Bera
Quick answers generated from the profile data available on this page.
What company does Subhajit Bera work for?
Subhajit Bera works for Delhivery.
What is Subhajit Bera's role at Delhivery?
Subhajit Bera is listed as InCenter CS Manager at Delhivery.
Where is Subhajit Bera based?
Subhajit Bera is based in Goa, India while working with Delhivery.
What companies has Subhajit Bera worked for?
Subhajit Bera has worked for Delhivery, Vivo Smartphone, and Hindustan Copper Limited.
Who are Subhajit Bera's colleagues at Delhivery?
Subhajit Bera's colleagues at Delhivery include Rubean Varghese, Renu Sanwal, Ravi Yadav, Payal Mittal, and Shahnawaz Ansari.
How can I contact Subhajit Bera?
You can use AeroLeads to view verified contact signals for Subhajit Bera at Delhivery, including work email, phone, and LinkedIn data when available.
What schools did Subhajit Bera attend?
Subhajit Bera holds Post Graduation Diploma In Management(Pgdm), Business Administration And Management from Calcutta Business School.
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