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Subhajit Bera is listed as Customer Support Manager | Client Experience Advocate | 3x Award-Winning Leader in Service Excellence | Transforming Relationships for 7+ Years at Delhivery, a company with 9139 employees, based in Goa, India, India. AeroLeads shows a matched LinkedIn profile for Subhajit Bera.
Subhajit Bera previously worked as Customer Service Manager at Delhivery and Senior Associate at Delhivery. Subhajit Bera holds Post Graduation Diploma In Management(Pgdm), Business Administration And Management from Calcutta Business School.
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As a results-driven Customer Support Manager, I am passionate about delivering exceptional client experiences and driving operational excellence. With extensive experience in managing B2B & B2C client relationships and optimizing service delivery, I am dedicated to fostering long-term partnerships that enhance customer satisfaction.My background in business administration, combined with hands-on leadership experience, has equipped me with a deep understanding of client-centric strategies, effective communication, and innovative problem-solving skills. I thrive in dynamic environments, leading cross-functional teams to successfully manage complex projects and achieve key performance metrics.I am committed to continuous learning in the ever-evolving client experience landscape and actively seek opportunities to connect with like-minded professionals. I welcome collaborations that drive meaningful results for businesses and their customers.Let’s connect to explore ways we can work together to elevate client experiences and achieve mutual success.
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Goa, India
Leading a high-performing team to deliver exceptional customer service and drive client satisfaction. Overseeing account management for 90+ strategic clients while maintaining key performance metrics, including a 97% NSL and 4.7 NPS. Implementing innovative solutions and process optimizations to enhance operational efficiency. Actively mentoring and.
Bengaluru, Karnataka, India
Championed initiatives to uphold a 97% service level for premier clients, ensuring timely and efficient shipment deliveries. Managed the complete customer lifecycle by actively engaging clients, delivering tailored training sessions, and uncovering opportunities for growth. Honored as Best Performer in the Client Experience Department on three occasions.
Kolkata, West Bengal, India
1. Rapid Advancement to Leadership:Ascended from Management Trainee to Area Terminal Assistant within four months, showcasing exceptional performance and leadership skills.2. District Management Success:Managed three districts in West Bengal, demonstrating precision in operations, personnel management, and terminal operations.3. Exemplary Marketing.
Jharkhand, India
1. Operational Excellence Contributor:Contributed to operational efficiency improvements through impactful initiatives during the internship at Hindustan Copper Limited.2. Strategic Process Optimization:Played a role in optimizing operational processes, showcasing a dedication to efficiency and effectiveness.3. Valuable Internship Experience:Gained.
Other employees you can reach at delhivery.com. View company contacts for 9139 employees →
Davinder Kumar
Colleague at Delhivery
Amsterdam, North Holland, Netherlands, Netherlands
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RK
Rasmita Khuntia
Colleague at Delhivery
Kolkata, West Bengal, India, India
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NK
Naveen Kumar N
Colleague at Delhivery
Bengaluru, Karnataka, India, India
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TG
Tushar Gaykar
Colleague at Delhivery
Mira Bhayandar, Maharashtra, India, India
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RS
Rahul Sah
Colleague at Delhivery
Gurugram, Haryana, India, India
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AK
Abhishek Kumar
Colleague at Delhivery
Uttar Pradesh, India, India
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SM
Shrikant Meenakeri
Colleague at Delhivery
Bengaluru, Karnataka, India, India
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AR
Ayush Raj
Colleague at Delhivery
Chandigarh, Chandigarh, India, India
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RP
Rudra Prasad Chatterjee
Colleague at Delhivery
Kolkata, West Bengal, India, India
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RJ
Rishav Jamwal
Colleague at Delhivery
Jammu, Jammu & Kashmir, India, India
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Activities and Societies: •Participated in the 3 Days Entrepreneurship Awareness Camp at Calcutta Business School conducted by Enterprise.
Higher Secondary Education(Commerce)
Quick answers generated from the profile data available on this page.
Subhajit Bera works for Delhivery.
Subhajit Bera is listed as Customer Support Manager | Client Experience Advocate | 3x Award-Winning Leader in Service Excellence | Transforming Relationships for 7+ Years at Delhivery.
Subhajit Bera is based in Goa, India, India while working with Delhivery.
Subhajit Bera has worked for Delhivery, Vivo Smartphone, and Hindustan Copper Limited.
Subhajit Bera's colleagues at Delhivery include Davinder Kumar, Rasmita Khuntia, Naveen Kumar N, Tushar Gaykar, and Rahul Sah.
You can use AeroLeads to view verified contact signals for Subhajit Bera at Delhivery, including work email, phone, and LinkedIn data when available.
Subhajit Bera holds Post Graduation Diploma In Management(Pgdm), Business Administration And Management from Calcutta Business School.
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