• Analyzed Stakeholders and prepared Stakeholder Matrices which resulted in improved engagement, risk mitigation, quality enhancement of solution.• Created Personas and Customer Journey Maps of Banking Users to find out customer pain points, interactions, opportunities, threats and need.• Interacted with 10+ Business Users and stakeholders to gather the requirements & created storyboards, application Prototypes and screen mock-ups.• Engaged with 6+ cross-functional teams, elicited & translated business needs to Requirement Matrix, Vision Document, BRD/ FRD/ FRS/ SRS, Use Cases, User Stories, Acceptance Criteria for Data Mismatch tool (Comparison & Correction), which reduced errors by 20% in claims’ processing and enrolment.• Conducted Gap Analysis (As-Is, To-Be)/ Scope Analysis/ Impact Analysis on Business Process using techniques like UML (class diagrams, object diagrams, use case diagrams, state diagrams, sequence diagrams, activity diagrams, Swimlane diagram)/ Context Diagram (Data Flow Modelling)/ BPMN (process modelling)/ Flow charts.• Collaborated with Product Owner with requirement prioritization, product vision, Minimum Viable Product (MVP), strategy, and development roadmap.• Participated in Sprint planning, product backlogging, reviewing, retrospectives & release.• Implemented Loan Management System (Application, Verification and Approval) for Large Car Agency resulting in 60% increment in loan process efficiency.• Assisted building IT application of Non-Bank Financial Institution for Home loan commitment and disbursement contributing to 20% increment in operations’ efficiency.

• Assisted Automation & Testing team with Test scenarios, Test cases, review and execution; Test data documentation and Defect reports & validation based on Functional Specifications leading to 50% reduction in time and effort for application health checkout.• Documented User Manuals (usage, job handling, functionalities, etc.) of 5+ applications, used by 30+ employees and 4+ teams and trained internal teams for performing daily operations like monitoring and maintaining applications, jobs, servers, etc.• Analyzed and assessed client requests to create professional, presentation quality deliverables in the form of Models, Dashboards and Executive Reports to provide additional insight to any critical indicators such as Incidents’ Inventory management, progresses, challenges, etc. contributing to 20% reduction in Incident resolution time.• Engaged business and multiple departments to find out root cause of issues related tointerdependencies of processes such as patient’s claim, offered discounts, authority’s approval and money disbursement.• Remodeled standard operating process for incidents dealing with mapping of patients to doctors under specific network, resulting in 15% reduction in incident hop count.