Subhajit Gope - Lssbb Email & Phone Number

Bengaluru, Ka, In

India

> Building the process of Onboarding, Issue Governance Monitoring (IGM), Customer Support for ONDC/ TSP/ Enterprise Merchants, creating a delightful experience for a sustainable business with Paytm> Reduced 5-7% pre-order conformation error rate to scale up Order volume by 20% month-on-month> Improved the customer experience by reducing no. of issues in the logistics and merchant operations by negotiations, extending customer support durations and implementing automated ticketing system

India

> (O)pen (N)etwork for (D)igital (C)ommerce (ONDC) - Building Buyer and Seller app process to provide faster and sustainable resolutions to Customer and Seller queries through process excellence> Reduced the Total Resolution Time (TRT) of solving customer and merchant issues by implementing Chatbot powered by multiple custom APIs> Connecting with Merchants daily to take feedback of their inconvenience in using the Paytm products, drive the improvement and earn trust of our Customers> Reduced Merchant’s inconvenience in Payment and Settlement issues by implementing proactive communication, providing transparency of their money and reduced support ticket inflow>Sending soft communication proactively and in real-time to continue engage the customers and merchants so that they focus on their business and we focus on the services they have subscribed for

Bengaluru, Karnataka, India

> Setting up process excellence measures for Postpaid, Insurance and Customer Care> Setting up the process for 2WH and 4WH financing for Ola Electric scooters and Ola Cars to provide customers a seamless buying experience> 1.5x improvement in tele-collection/sales performance in post June’20 by reducing attrition, opening up office locations to improve connectivity and setting up post-lockdown performance tracking mechanism> Improved customer experience by implementing live call transfer from collection operations to customer care reducing issue resolution TAT from 128 hours to 72 hours. Measuring C-SAT is in progress>Trained the team to track the end-to-end postpaid card delivery including stock audit, follow-up with vendors to meet process TAT and manage internal / external stakeholders to meet customer experience requirement

Bengaluru Area, India

 Built Debt Collection network for Ola Financial Services (OFS) in pan-India with 3P collection partners from the base, training, setting up operations and implementing collaborations process between collection partners and OFS Created product/process with the collaborations of technical and non-technical teams for effective debt collection, response to customer’s queries/ disputes and improving customer experience Optimised the process of seamless vendor onboarding and rotation of vendors in bucket 4-7 so that connectivity and repayment can be increases with delinquent customers of higher risk Analysing the past and present collection data to build propensity-to-pay model of the new and loyal customers to increase financial product reachability, customer connectivity and decreasing default rate in bucket 0, 1 and 2 Collaborating with internal and external tech and product stakeholders to build CRM for 3P collection network, tracking the product roadmap, delivery and implementation Collection cost vs revenue and ROI analysis, implementing measures reduce the cost and increase the collection revenue and hence improving ROI month-on-month Responsible for collection P&L management, provision of doubtful debt, bucket 3 write-off, bucket 7 and 8 legal and non-legal settlement, vendor payout management Leading a team of 10 vendor managers, business analysts for partner-channel collaborations, data-driven debt collection process and enhancing vendor experience of working with Ola

Bangaon Area, India

Managing programs related to expanding fulfillment network and category selections at Amazon Seller Services Pvt. Ltd. (ASSPL). Coordinating with multiple stakeholders and external organizations for planning, launching, building and scaling businesses. Direct responsibilities include Program Execution, Business Development, Partner and Channel relations, deploying programs across fulfillment channels.Onboarded 3P fulfillment partners in poan India as a part of multi seller flex program (MSF) to host the CM(-)ve SKUs improving delivery SLA with low cost of fulfillment and reducing storage cost in Amazon owned FCs>Coordinated with Category for inventory planning, order forecasting, conducting seller-operator negotiations and agreement as well as removed operational pain pointsPlanning and executing Cloudtail fulfillment program by coordinating with Special Merchants and setting up Operations of the fulfillment nodes to expand selections and GMS>4M Analysis (Man, Machine, Material and Method) for the operational implementation across all 3P FCs by coordinating with central and regional finance, operations, ACES.>Prepared the cost budget and partnered with procurement for purchasing operational equipment for all Amazon FCs to install the infra with IT cross-geographic stakeholders to implement India-first features worldwide.>Responsible for minimizing errors in fulfillment experience like, missing products, switchroo, damaged products, near expiry products, wrong products

Pune, Maharashtra, India

I was working as a Project Manager in i|Nautix Tech. India Pvt. Ltd., a BNY Mellon Company. My responsibilities included from onboarding different stakeholders for the project through process maintenance to project delivery engaging in all the phases of project life cycle.

Hyderabad, Bangalore And Goa Region, India

We are an organization founded and managed by young professionals for young professionals. Providing members with an opportunity to develop relationships with an international community of peers and mentors, expand their knowledge of the supply chain industry, and apply their knowledge and skills in real world situations. We have partnered with the ISCEA (International Supply Chain Education Alliance…..www.iscea.net) to create more value for our members by accessing their resources- mentors, companies, passes to SCM conferences, workshops and a lot more.http://scnext.org/We encourage current supply chain oriented chapters/organizations to join the SCNext to share with each other best practices, experiences, events and resources. If you are a member of the CSCMP, APICS, ISCEA, ISM, or any University organization around the world join the SCNext and represent your group. This is not an advertising platform for supply chain certification providers. It is a platform for developing leaders in the supply chain industry.http://www.linkedin.com/groups/SCnext-USA-Network-4915220?gid=4915220&mostPopular=&trk=tyah&trkInfo=tarId%3A1397829605032%2Ctas%3Ascnext%20usa%2Cidx%3A1-1-1SCNext-India is an initiative of SCNext-USA to reach the University Campuses, Young Professionals, and supply chain veterans to create a wide community for communicating the latest supply chain trends, practices and innovative ideas. SCNext-India organizes seminars, webinars, conferences, case study challenges, certification programs, workshops and lot more. SCNext-India is a platform to fulfill your supply chain dreams.http://www.linkedin.com/groups/SCNext-INDIA-Network-5051947?gid=5051947&mostPopular=&trk=tyah&trkInfo=tarId%3A1397829935860%2Ctas%3Ascnext%20india%2Cidx%3A1-1-1

Institute Of Management Technology, Hyderabad

Coordinating the foreign language sessions for the students of IMT Hyderabad by inviting native faculties of different languages from eminent foreign language training institutes of India. The Foreign Language Committee (FLC) arranges a semester full classes in French, German, Spanish and Mandarin Chinese as a part of its co-curriculum activities. FLC is in a continuous process of improvement by organizing the classes from a diverse range of foreign languages, better instructor and building student interest.

Kolkata, West Bengal, India

My internship experience in Construction sector helped me to understand the importance of procurement function in an industry and the several processes those are practiced in the procurement functions for the betterment of supply chain performance in construction projects. The projects which I have executed while working here are:1. Vendor Negotiation and Contract Finalization: • Vendor identification for work order/purchase order• Cost Analysis of the quoted rate given by the vendors• Negotiation with Vendors and finalizing the order 2. Standardizing the Contractual Terms and Conditions: • Structuring and building the terms and conditions considering all possible aspects• Creating the format and language according to the type of purchase• Terms & Conditions will differ according to the type of orders and materials3. Structuring the Management Information System• Understanding the present information system• Finding the bottlenecks in the structure of the system• Finding solutions to eliminate the bottlenecks and propose an improved structure.

Gurgaon, Haryana, India

Worked as a Project Leader

Post Graduate Diploma In Management (Pgdm), Business Administration And Management, General, Cgpa 8.76

Activities and Societies: Member of Student Committee of Placements Student Coordinator of Foreign Language Committee of IMT Hyderabad

Bachelor Of Technology (B.Tech.), Information Technology, A