• Spearheading the digital transformation initiative at IndusInd Bank by analyzing and documenting business requirements for enhancing mobile banking applications and integrating new payment solutions, improving user experience and transaction volume by 30%.• Collaborating with internal teams to implement an AI-powered fraud detection system, ensuring compliance with RBI guidelines and enhancing security protocols for online transactions.• Managing a team of business analysts to support core banking system (CBS) upgrades, automating loan origination and approval workflows, and reducing processing time by 20%.• Analyzing customer transaction data and developing insights to personalize banking solutions, driving a 15% increase in digital product adoption.• Leading cross-functional workshops with business and technical teams to refine project scope and ensure the successful deployment of banking solutions, meeting business and regulatory requirements.

• Analyzed and documented business requirements for the implementation of a digital payment gateway system, leading to a 30% increase in online transactions and a smoother payment experience for retail and corporate clients.• Managed end-to-end process improvements for the loan origination system (LOS), automating approval workflows and reducing manual intervention by 40%, significantly cutting down processing times.• Conducted data analysis using SQL and Tableau to generate insights on customer transaction behavior, which were used to develop targeted marketing strategies for credit cards and loans, resulting in a 15% growth in new customer acquisition.• Worked closely with the Compliance and Risk teams to ensure that new banking products and digital solutions met RBI regulations, including adherence to the Data Protection Bill and the latest KYC and AML guidelines.• Led user acceptance testing (UAT) for a major update to the bank’s mobile banking app, ensuring it met the business requirements and was fully functional across Android and iOS platforms.

• Initiated and led the analysis for the digital banking optimization project, focusing on improving mobile and internet banking features, resulting in a 25% increase in mobile app downloads and a 20% increase in user engagement.• Conducted detailed business process analysis to enhance loan origination systems (LOS) and credit card processing workflows, reducing processing time by 15% and improving operational efficiency.• Collaborated with the risk management team to assess new lending products, ensuring compliance with RBI’s lending norms and introducing digital solutions to automate credit scoring and approval processes.• Played a pivotal role in the integration of new payment gateways (UPI, IMPS) into HDFC’s mobile banking platform, streamlining digital transactions for retail customers and reducing transaction fees by 12%.• Supported UAT (User Acceptance Testing) and training for new software rollouts, ensuring alignment with business requirements and smooth adoption by staff.• Prepared and presented performance reports using Excel and Power BI, providing insights on transaction trends, customer behavior, and product performance.

• Assisted in the requirements gathering and process mapping for a new online loan application system, which helped the bank reduce loan application processing times by 15%.• Worked with business and technical teams to design and document user stories for a new mobile banking app, which improved customer satisfaction scores by 10%.• Produced reports using SQL and Excel to track key performance indicators (KPIs) such as loan disbursement time, customer retention, and digital adoption rates, providing actionable insights for management.• Supported the implementation of core banking system (CBS) enhancements, ensuring that new modules were fully integrated with existing platforms without disrupting daily operations.• Contributed to training materials and user guides for bank employees, ensuring effective knowledge transfer during the onboarding of new systems.

a) Executing various innovative marketing campaigns throughout the demarcated area for understanding market conditions & trends.b) Internal and external corporate communication through mailers, newsletters, PRs ,etcc) Negotiating with vendors for promotional materials for events within stipulated budget.d) Effective and creative communication with the students for understanding the demand and response from the market.e) Executing plans to reach out unexplored market segments & customer groups for business expansion.f) Team Management of Marketing officers and Senior Marketing Officers.g) Following up the students and converting them into admissions. h) Relationship Management with the students and further generating leads through them.i) Generating revenue for the company

My job role includes to meet clients and to generate new business and to generate new leads. Recruit newadvisors, agency leaders and to grow my own team as well as to generate revenue from my own team. Takingcare of the training whom I am recruiting and the most important part is recruitment. I have to call up thecandidates for the interview as well as to take their interviews and once it is done after selection to do theirdocumentation part also. I am taking care of my team by assuring business month on month as well as to meetmy own goal sheet and meet the projection also.

As a Computer teacher I used to take classes from Class V-XII, as well as to set question papers for every classand also checked examinaton papers of those students. To answer their queries and to give solutions was myduty.