- A result-oriented professional with over 22 years of experience in Service Delivery Management - IT Infrastructure (Legacy & Cloud) and Application Support, 24x7 Operations Management, Project/Program Management, IT Governance & Compliance- Hand-on experience in working in a gamut of industries such as Banking, Insurance, Manufacturing, Retail and ITES space- Strong exposure in developing procedures, service standards with analytical approach for delivery improvements in a cross-cultural environment.- Excels in interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and Vendor Eco system management- Enthusiastic in self-development by imbibing new concepts through trainings and certifications.- Consistently demonstrated success in Business & Technology Environmental Analysis, followed by strategizing and implementing short and long terms goals as per the business need. – Standardization, Automation, Transformation. - Competent in suggesting appropriate process / technology-based solutions for enhancing functional efficiency of the organization & achieving business excellence.- Successfully led various IT Infrastructure programs including Cloud Migrations for multiple clients, through program governance processes; maintaining a healthy relationship with business stakeholders and culturally diverse leadership teams across geographies.Key Skills:• IT Service Delivery Management• Application Support Management• IT Infrastructure Management (Legacy & Cloud)• Cloud Implementation & Operations.• Data Centre Management• IT Project / Program Management • Service Management• Contract Management (including SLA & KPI) • Information Security & Compliance• Revenue & Cost Management • Analytics & Automation • Vendor & Client Management• Team Management (Physical/Remote)• Risk Analysis & Mitigation• Process Re-engineering• Technology & Infrastructure Optimization• Develop–Mentor–Motivate & Retain Talent• Strategic Planning & Implementation