As a Team Manager, I lead a dynamic team ensuring their performance and contributions align with our organizational goals and initiatives. My role requires a comprehensive skill set, combining technical expertise with strong leadership and excellent communication abilities. Utilizing technologies like SQL, Python, Advanced Excel, Google Sheets, Power BI, data processing, ETL, and other data analysis tools, I drive data-driven decision-making and optimize team performance. These tools help automate processes, manage and analyze data, and create insightful visualizations and interactive dashboards. Understanding processes and Service Level Agreements (SLAs) is crucial to ensure team adherence and operational efficiency. My excellent verbal and written communication skills, combined with extensive experience in intellectual property laws and guidelines, are essential for effective information conveyance and legal compliance. Achieving internal and external targets consistently, I take accountability for team performance, driving continual improvement month over month. Effective client communication is key to resolving issues promptly and maintaining strong relationships with clients and customers. Managing client, customer, and team dynamics efficiently ensures smooth operations. Performance planning and career development are integral to my role, setting clear goals and providing pathways for team members' growth within the organization. In summary, my role as a Team Manager is multifaceted, requiring a blend of technical skills, leadership abilities, and a strong commitment to continuous improvement. By effectively managing my team and leveraging data-driven insights, I ensure we meet and exceed our organizational goals and client expectations. My dedication to fostering a productive and positive team environment, coupled with my technical expertise, enables us to achieve operational excellence consistently.

Experience in data analysis, reporting, Advance Excel, SQL and Power BI.Extracted, cleaned, and analyzed large datasets to derive actionable insights for business improvement.Implemented and maintained robust BFS database systems, ensuring data integrity and accessibility forstakeholders.Produced comprehensive reports and dashboards using Power BI, presenting critical insights tomanagement for strategic decision-making.Creating and maintaining SQL queries and scripts for data extraction and manipulation.Collaborated with cross-functional teams to develop and implement data-driven strategies.Identified patterns and trends in data, providing recommendations for process optimization.Strong understanding of business processes and systems analysis

Achieving NPS as organizational goalTeam efficiencySecure good working atmosphere and environmentWorking as a team leader to achieve team goal as per operation requirementProvide hassle free travel to customersConnecting customer on call for the queries and feedback regarding services.