• Performed in-depth market analysis on over 15 competitors, identifying 5+ opportunities and risks that informed product development strategies, leading to a 20% increase in market positioning.• Utilized Power BI to create interactive dashboards that tracked key performance indicators (KPIs), enhancing real-time decision-making and contributing to a 15% improvement in operational efficiency.• Partnered with cross-functional teams to implement business intelligence (BI) tools, resulting in a 30% reduction in data processing time and significantly improving data-driven decision-making processes.• Developed and maintained detailed customer journey maps, analyzing user behavior across 10+ touchpoints to identify pain points, which led to the implementation of new customer experience strategies that improved customer satisfaction ratings by 25%.

• Utilized Agile methodologies to oversee 10+ iterative development cycles, actively participating in sprint planning, daily scrum meetings, and backlog grooming, ensuring 100% adherence to project timelines and improving overall team efficiency by 20%.• Conducted comprehensive data analysis by retrieving, cleaning, and validating data from 3 major databases, optimizing SQL queries that reduced data processing time by 30%, thus enhancing the decision-making process for ongoing research efforts.• Assisted in facilitating 5 user testing sessions, tracking results and compiling metrics for 20+ test cases, leading to actionable insights that improved the product’s usability rating by 15% based on user feedback.• Regularly produced and analyzed performance metrics, including burndown charts and velocity reports, leveraging data to provide strategic feedback to research teams and stakeholders, which contributed to a 25% improvement in sprint outcomes.

• Oversaw the fraud detection process for 100,000+ Visa and MasterCard accounts, utilizing statistical analysis systems to identify high-risk fraud cases, resulting in the automatic issuance of credit cards for 95% of impacted customers and reducing fraudulent activities by 30%.• Partnered with 6 cross-functional teams to develop a web-based enterprise solution, improving loan origination and servicing processes, which resulted in a 20% reduction in processing time and increased customer satisfaction ratings by 15%.• Played a key role in creating and maintaining the Business Requirements Document (BRD), Functional Requirement Documents (FRD), and System Requirement Specifications (SRS), ensuring alignment between business and IT stakeholders, leading to a 25% decrease in requirement changes during development.• Created Use Case, Activity, and Sequence Diagrams using UML & MS Visio to model business processes effectively. Developed & optimized Tableau dashboards for data visualization and reporting, leveraging data from Oracle, MySQL, and Azure Synapse Analytics, which improved accuracy by 40%.• Conducted SQL queries for data validation and analysis across 5 major databases, ensuring 99% data accuracy. Developed ETL processes for efficient data transfer to data marts and warehouses using Informatica, streamlining data integration and reporting.

• Partnered with the Zomato.com team on 5+ e-commerce projects, focusing on online checkout and ACH transactions, which enhanced customer experience and increased transaction efficiency by 25%.• Served as the liaison between clients and tech teams, conducting detailed requirements gathering that led to the successful translation of business needs into 10 Functional Specifications (FSD) documents, reducing miscommunication issues by 30%.• Oversaw the integration of Order Management Systems (OMS) and Warehouse Management Systems (WMS) for B2B/B2C portals, resulting in a 20% increase in customer sales processing efficiency and streamlining opportunity-to-order workflows.• Conducted SQL-based data analysis for validating 200+ transactions, troubleshooting errors, and generating comprehensive reports. Facilitated 3 User Acceptance Testing (UAT) sessions, developing test cases and managing testing environments, improving product quality and user satisfaction by 15%.

• Collaborated with cross-functional teams to gather and analyze business requirements, transforming them into user stories with clear acceptance criteria, while using tools like JIRA and MS Visio for process mapping and backlog management.• Actively participated in Scrum and Agile ceremonies, working closely with the Scrum Master and Product Manager to prioritize the product backlog, facilitate JAD sessions, and ensure alignment between development teams and business goals.