Subham Kumar Email & Phone Number

Clive, Iowa, US

• Performed in-depth market analysis on over 15 competitors, identifying 5+ opportunities and risks that informed product development strategies, leading to a 20% increase in market positioning.
• Utilized Power BI to create interactive dashboards that tracked key performance indicators (KPIs), enhancing real-time decision-making and contributing to a 15% improvement in operational efficiency.
• Partnered with cross-functional teams to implement business intelligence (BI) tools, resulting in a 30% reduction in data processing time and significantly improving data-driven decision-making processes.
• Developed and maintained detailed customer journey maps, analyzing user behavior across 10+ touchpoints to identify pain points, which led to the implementation of new customer experience strategies that improved.

Arlington, TX, US

• Utilized Agile methodologies to oversee 10+ iterative development cycles, actively participating in sprint planning, daily scrum meetings, and backlog grooming, ensuring 100% adherence to project timelines and.
• Conducted comprehensive data analysis by retrieving, cleaning, and validating data from 3 major databases, optimizing SQL queries that reduced data processing time by 30%, thus enhancing the decision-making process for.
• Assisted in facilitating 5 user testing sessions, tracking results and compiling metrics for 20+ test cases, leading to actionable insights that improved the product’s usability rating by 15% based on user feedback.
• Regularly produced and analyzed performance metrics, including burndown charts and velocity reports, leveraging data to provide strategic feedback to research teams and stakeholders, which contributed to a 25%.

Mumbai, Maharashtra, IN

• Oversaw the fraud detection process for 100,000+ Visa and MasterCard accounts, utilizing statistical analysis systems to identify high-risk fraud cases, resulting in the automatic issuance of credit cards for 95% of.
• Partnered with 6 cross-functional teams to develop a web-based enterprise solution, improving loan origination and servicing processes, which resulted in a 20% reduction in processing time and increased customer.
• Played a key role in creating and maintaining the Business Requirements Document (BRD), Functional Requirement Documents (FRD), and System Requirement Specifications (SRS), ensuring alignment between business and IT.
• Created Use Case, Activity, and Sequence Diagrams using UML & MS Visio to model business processes effectively. Developed & optimized Tableau dashboards for data visualization and reporting, leveraging data from.
• Conducted SQL queries for data validation and analysis across 5 major databases, ensuring 99% data accuracy. Developed ETL processes for efficient data transfer to data marts and warehouses using Informatica.

Mumbai, Maharashtra, IN

• Partnered with the Zomato.com team on 5+ e-commerce projects, focusing on online checkout and ACH transactions, which enhanced customer experience and increased transaction efficiency by 25%.
• Served as the liaison between clients and tech teams, conducting detailed requirements gathering that led to the successful translation of business needs into 10 Functional Specifications (FSD) documents, reducing.
• Oversaw the integration of Order Management Systems (OMS) and Warehouse Management Systems (WMS) for B2B/B2C portals, resulting in a 20% increase in customer sales processing efficiency and streamlining.
• Conducted SQL-based data analysis for validating 200+ transactions, troubleshooting errors, and generating comprehensive reports. Facilitated 3 User Acceptance Testing (UAT) sessions, developing test cases and managing.

New Delhi, IN

• Collaborated with cross-functional teams to gather and analyze business requirements, transforming them into user stories with clear acceptance criteria, while using tools like JIRA and MS Visio for process mapping and.
• Actively participated in Scrum and Agile ceremonies, working closely with the Scrum Master and Product Manager to prioritize the product backlog, facilitate JAD sessions, and ensure alignment between development teams.

Master'S Degree, Computer Science

Bachelor'S Degree, Computer Science