Subham Chatterjee Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Managed a diverse portfolio of Salesforce.com end-to-end development projects and Salesforce managed services projects, overseeing teams of 35-40 resources.• Spearheaded Scope of Work formulation, SLAs, SOPs, escalation management, contract negotiation, and entire project life cycle management from inception to delivery and maintenance.• Led as a technical program manager, facilitating stakeholder engagements, requirement elicitation, estimations, development governance, and ensuring… Show more Managed a diverse portfolio of Salesforce.com end-to-end development projects and Salesforce managed services projects, overseeing teams of 35-40 resources.• Spearheaded Scope of Work formulation, SLAs, SOPs, escalation management, contract negotiation, and entire project life cycle management from inception to delivery and maintenance.• Led as a technical program manager, facilitating stakeholder engagements, requirement elicitation, estimations, development governance, and ensuring quality assurance compliances.• Successfully deployed best practices and post go-live support processes, consistently delivering projects within stipulated budgets and timelines.• Achieved an 18% enhancement in operational cost reduction through leading resource and cost optimization activities, leveraging automation.• Demonstrated excellence in communication and analysis, fostering stakeholder interactions on complex business logic and technical requirements.• Improved Customer Onboarding projects from pre-sales to go-live support, earning an average customer satisfaction rating of 4.9/5.• Identified risks at various project stages, minimizing rework and change request efforts to 4.25%.• Optimized declarative vs. code component management, leading to a 33% resource cost savings during maintenance.• Introduced automated testing and testing governance, increasing regression and overall testing efficiency by 15%.• Worked on Salesforce system optimization and migration on large technical landscapes.• Governed agile integrated and cross-functional programs, delivering Salesforce.com features in Manufacturing, BFSI, and Hi-Tech Industry verticals, including Sales Cloud, Service Cloud, CPQ, FSL, Predictive Analytics, SOAP and REST API integrations, and Force.com.• Achieved higher team productivity through competency mapping, optimum resource allocation, and training programs for skillset development. Show less

Bangalore Urban, Karnataka, India

Primary Business & Techno-functional Consultant leading BFSI & Technology verticals for KVP Business Solutions in salesforce.com practiceLead in understanding key business verticals and developing and managing customer portfolios. Analyze customer data, business requirements and improve customer adoption coupled with sustaining business growth and profitability.Worked on improving Customer on-boarding projects from pre- sales stage to go-live support with effective… Show more Primary Business & Techno-functional Consultant leading BFSI & Technology verticals for KVP Business Solutions in salesforce.com practiceLead in understanding key business verticals and developing and managing customer portfolios. Analyze customer data, business requirements and improve customer adoption coupled with sustaining business growth and profitability.Worked on improving Customer on-boarding projects from pre- sales stage to go-live support with effective communication.Evaluate and direct industry best practices, develop solution prototyping as well as define user training and all form of communication infrastructure with stakeholders.Act to mediate, mitigate and resolve customer queries, customer complaints, requests and project acceptance criteria defined at initial engagement. Consistently work on improving customer ROI, end-user adoption, and propose solicited business ideas for system enhancement, closely review health of strategic relationship with the customer.Worked on improving customer satisfaction score and customer success criteria, assess account and project risks and minimize customer churns.Liaise with Project Development leads, to define key delivery modules and assist Quality team to adhere to business functional requirements defined in scope. Monitor application development through project management platform and evaluate process governance at each key delivery step.Create policies and procedures for superior customer service through case study and customer success programs, ideate with higher management to implement such policies keeping customer interest in the forefront.Technical ability and Key expertise skill set on Salesforce.com Admin, Sales and Service cloud platforms and build competency on accelerators for quicker resolution turnarounds on various attributes like scalability, feasibility, capability and flexibility of salesforce.com solution stack. Show less

Bengaluru Area, India

Led the role of Senior Salesforce.com Consultant, at KVP Business Solutions, traversing through various functional leads like Business Analytics, technology consultant, solutions and implementation, business intelligence evangelist and calibrating on industry vertical accelerators

Bangalore, India

Worked with clients and end-users to gather, understand, and define business requirementsDeveloped user stories and to-be process flows to support the design and development of Salesforce solutions for our clientsWorked collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user storiesCompleted configuration for user stories within Salesforce, AppExchange products, or other cloud-based… Show more Worked with clients and end-users to gather, understand, and define business requirementsDeveloped user stories and to-be process flows to support the design and development of Salesforce solutions for our clientsWorked collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user storiesCompleted configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologiesCollaborated with developers to test and verify that solutions will meet the business requirementsParticipated in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training Show less

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering, Distinction

Icse, Physical Sciences, A