Subhan M.S Email & Phone Number

Bengaluru, Ka, In

Pune, Maharashtra, India

Pune, Maharashtra, India

Bengaluru, Karnataka, India

Macintosh | Jamf Pro | Infrastructure | Cloud

Bengaluru Area, India

Pune Area, India

JAMF Admin, Macintosh/ Windows Administration, Windows server 2012R2 Admin, Infra Architect(Datacenter and Network)

Bengaluru Area, India

KACE BOX : SAM MANAGEMENT

Bangalore

 Single point of contact for all communications between the customer, and Technical teams. Responsible for all the inventory aspects on the site such as stock location and availability, and inventory auditing. Also in charge of the accuracy of all data kept on the receiving, production, and shipment of stock. Administered change management related to server upgrades and software installation. Managing all DC cabling and IDF room patching Managing Lease Lines & PRI Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure. Assisting remote teams in Data centre operations. Provide hardware and software engineering support for Information Systems utilizing object oriented programming for Macintosh, windows and Linux architecture. Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and oversee live implementation. Perform functional analysis and cost – benefit studies to determine proper allocation of resources. Evaluate customer or product requirements to develop total systems solutions within project timelines and cost constraints. Provide assistance with systems planning, business information analysis and process improvement initiatives. Support staff and end user with resolution of systems issues, malfunctions or software programming problems. Manage full software development planning process including the design of specifications, diagrams, techniques and strategies. Install and implement new programs, modules, servers, hardware, network equipment when necessary to upgrade, improve resources or increase compatibility.

Bangalore

 Present performance information to management, metrics tracking, as well as improvement recommendations and plans for future direction Provide direction, leadership to the End User Technology team across multiple sties. Set direction for Enterprise IT Global Service Desk staff, organizes and define responsibilities, provide expectations, and provide feedback with coaching. Lead a team of individuals who operate the Global Service Desk, problem resolution, issue escalation, and team building.  Work-flow process generation, maintaining statistical goals for customer service as well as setting and achieving new goals for positive change. Monitor shift handovers Planning of Shift rooster Monitoring and tracking of ITSC tickets to closure  Ensure all urgent and high cases get resolved on time. Ensure team No delinquent cases kept for long. Ensure team logon to Livezilla( chat tool) Ensure team do Shift handover report to Shift lead/PM Ensure team creating SOP, memos, and raise training tickets Ensure adherence to security policies of Client and Appnomic Ensure team Adhere to SLA  Ensure all request & incidents are resolved within SLA

Its A Pre- University Course, Commerce, Economics, Business And Computers, 2

Bachelor’S Degree, Diploma In Electronics And Telecommunications