Subhankar Debnath Email & Phone Number

Calgary, AB, CA

Greater Calgary Metropolitan Area

Canada

• Identifying key contacts and building relationships within your key accounts
• Constantly achieving and exceeding quota
• Prospecting by cold calls and emails
• Utilizing CRM and digital tools to communicate with customers
• Identifying, qualifying and acquiring new customers that fit our strategy
• Introducing and selling product innovation and our private label to current customers

Banff, Alberta, Canada

• Led a Housekeeping department of 200+ colleagues including supervisors and managers
• Ensured the hotel as an entity is properly maintained and clean to the highest standard
• Key member of the hotel re-opening team in May 2020
• Oversaw rooms renovation project worth $40M+
• Created dynamic work environments to provide impeccable customer service and managing feedback
• Implemented innovative ideas and driving significant change

Banff, Alberta, Canada

Alberta, Canada

• Led the Housekeeping department of 125 colleagues and 24 leaders.
• Responsible to clean, maintain and enhance 551 guestrooms and hotel property.
• Responsible to recruit, select and develop an effective team.
• Managed guest rooms renovation projects worth over 2 million dollars.
• Organized deep cleaning cycles and projects related to guest rooms and public areas.
• Ensured effective resource allocation including vacation planning, scheduling and productivity.

Lake Louise, AB

• Daily operation of cleaning 552 rooms while managing 80-100 colleagues throughout the year.
• Supervising and coaching a team of 15 departmental leaders.
• In charge of running the departmental meeting, hiring, training, creating Standard Operating Procedures (SOP) and maintaining standards.
• Administrating departmental labour management, payroll system & purchasing of supplies.
• Scheduling and approval of vacations.
• Ensuring high morale through recognition.

Lake Louise, AB, Canada

• I take extreme pride working for The Fairmont brand and especially for the Chateau Lake Louise hotel. In this beautiful 552 rooms 4 star diamond hotel where average room rate/night starts at CAD 449, my duties are as.
• Fairmont Chateau Lake Louise has 552 rooms with Average Daily Rate of around $600 during summer and Revenue per available room (REVPAR) is around $450.
• Oversaw a team of 30 colleagues including supervisors, co-ordinators and agents.
• Monitored and improved JDP (customer feedback) scores, LQA (Mystery shopper) scores and ONE voice (Colleague engagement survey) scores.
• Achieved the highest JDP score for Front Office in the Mountain Region for 2016.
• Responsible for scheduling and managing labour productivity for Front Office departments.

London, United Kingdom

• My duties included providing and ensuring smooth reception service and thereby created a good first impression for the renowned university which was established on 1966 and ranked 29th in UK in 2012.
• Served visitors, academics and students about their queries and issues.
• Managed daily diary for visitors, provided helpful information and assisted to run high profile events.
• Liaison with maintenance and security to monitor the building.
• Assisted customer service manager in any investigations and handled customer complains.
• Trained and briefed new staffs, maintaining staff rota and communicating with management.

London, United Kingdom

• Worked as a ‘guest service co-ordinator’ and briefly as ‘guest relations executive’ at this iconic five star luxury hotel which has 406 bedrooms including 45 suites, a theatre, 15 conference and banqueting rooms, spa.
• The aim of my job was to make the guests feel special while providing great service.
• My duties included making reservations, up selling, check in & check out guests, complaints handling, checking and replying e-mails, arranging any special need of guests, file management, foreign exchange, cash.
• In guest relations I was responsible for taking care of VIP guests who were mostly celebrities. It was kind of butler service while ensuring all the amenities are provided as per standards to the very important guests.

London, United Kingdom

• Worked as a resident assistant at LSE High Holborn Halls of residence.
• Duties included managing facilities such as guest rooms, public spaces.
• Ensuring smooth operation of the hotel business during the summer holidays.

London, United Kingdom

I worked as a footman (butler) for the British monarchy for a year as a part of my work placement. My duties included providing highest possible form of service to Her Majesty The Queen, Royal family & their guests and other dignitary personalities around the world.

Worked in the banquets and conferences. Main duties involed setting up and serving food & beverages to the guests.

Masters In Revenue Management Focusing On Financial Management, Revenue Management

Revenue Management and Financial Management

Ba (Hons), Hospitality Management

Achieved a 2:1 degree classification.

Diploma, Hotel Management