Involved with Data Management, Process Transition for one of the highly esteemed Client of GENPACT. Part of the Pilot Team that established IMS health (www.imshealth.com)-US Operation Activities at India from IMS-US (One of the leading Market Research firm in US). Had been to New Jersey location to understand the business, knowledge transfer and their processes in India.Provided Analytical support to Client Service Teams in the US. Analyze Client Business based on Sales and Distribution data of Retail Pharmacy.Involved with Transition of New Business Set Up, projects set-up, documentation, train new hires on board on categories and processes and Lean Project for Process Automation.Answering customer questions, concerning outlet characteristics, sales activity of the specific outlet and product volume issues of the manufacturer based on therapeutic classes. Sales volume analysis of Retail business of different type of Business Units.Ensure Clients that sales of new pharmaceutical and healthcare products are being recorded and reported accurately for key product launches. Adhering to Service Level Agreement with Client Solutions teams.To provide business insights on markets/products trend that helps the clients to take strategic decisions about their business.Analyzation of the Products (Pharma & Healthcare products) with 12 months of sales data of a particular Manufacturer and resolution to clients. Coordinate with the Data management team to movement of sales data from one retail account to another one.Interact with the clients on a regular basis for resolving issues pertained to the data delivered and process queries & analysis.Work closely with the Team to resolve any production related issues.Doing Quality checks of Client’s deliverable. Ensure that all the deliverable and deadlines are met within the expected time.IRI-Symphony

Assistant Manager - Operations

Research Arena, Excellence in Data management and Data analyzing & preparing performance reports, extensive experience in CPG,Pharmaceutical / healthcare domain, highly process oriented, analyzing the data and identifying the opportunity within the process. Skilled at analyzing, troubleshooting, presentation, multitasking and communicating.

Major Activities:-Research/Analysis of CPG/Pharma products. Trend analysis of pharma product & giving solutions to the client. Involved with process transition, training new hires, documentation, SOP, process improvement from IMS (A leading Pharma research company in US) US counterpart, reporting etc. Expertise in product category, closely worked with IRI (Information Resource Incorporation) a leading market research company in US.Skill sets:-Conversant with Market Research applications, Citrix, SQL, Basic knowledge of SAS, MS-Office and other GUI applications.

Research/Analysis of CPG/Pharma products. Trend analysis of pharma product & giving solutions to the client. Involved with process transition, training new hires, documentation, SOP, process improvement from IMS (A leading Pharma research company in US) US counterpart, reporting etc. Expertise in product category, closely worked with IRI (Information Resource Incorporation) a leading market research company in US.Conversant with Market Research applications, Citrix, SQL, Basic knowledge of SAS, MS-Office and other GUI applications.

Overall accountability to run daily production, new item report generation, maintaining custom database, item placement, coding, training new hires, status tracker maintaining, and follow up corrective actions, Secondary Research.• Market Analyst• Handled client queries, complaints, issues and questions, Report Generation and performing Secondary Research• Direct interact with clients to clarify their research objectives, develop and execute a secondary research plan • Worked on sales databases, which contain POS (*Point Of Sale) data which act as base for the reports • Ensure that the report complies with the client-defined standards on data quality & aesthetics• Planned resources for proper work flow within the team

Work involved Categorizing, Coding and Placement of Items using Mainframe. Work with clients to clarify their research objectives, develop and execute a research plan, then analyze, interpret product and manage the data to help them make effective business decisions.Daily interaction with the Client Service (CS) Team for information and clarifications on the databases.Handling the Adhoc requests assigned by Clients, CS and DP teams.Generate Analyzer report, hence providing detailed information including Dollar sales, Volume sales, Unit sales about a product to the clients.Worked with Senior Analyst and SPOC (Client’s Representative) to understand the business issue of the client and trying to research Client’s products to meet their deadlines by generating delivery reports.Quality Control.Maintain Reviews and Custom Database for the clients.

Experience in US Mortgage Insurance

• Performed Examiner Role • Implementing process improvement plan, specifically in the areas of turnaround time, accuracy and quality • Managing process that involved in Title & Settlement Services like Search & Examination, Policy Production• Streamlining systems and procedures to maximize efficiency in operations.