- Direct, manage and oversee daily operations within department, ensuring that co-workers meet deadlines and work efficiently.- Manage day-to-day implementation activities.- Stay informed and up-to-date on technological advancements.- Leading with teams to implement agreed solutions to quality and timescales.- Resolving customer queries and problems.- Providing mentoring and support to department colleagues as necessary.

- Working on all PTC Product Suites from Installation, Implementation, Upgrade and Migration into Cloud Platform.- Expertise on Windchill PDMLink, ALM, MPMLink, ProjectLink.- Integration of PTC Windchill with other Product Tools like CATIA, Solidworks and UGNX along with WWGM and Publisher Configurations.- Exposed to AWS, Microsoft Azure and Linux Shell Scripting.- Expertise on Cloud Services for all PTC Product Suites.

- Gathering and understanding customer requirements and accurately translating into application development.- Defining project workflow, design and execution strategies.- Assistance in design & development of new products and tools necessary to make target accounts comfortable & successful in day to day business.- Being the conduit between customer community (internal & external customers) and the software development team through which the requirements flow.- Elicitly responsible for document analysis, requirement workshops, surveys, site visits, use cases, scenarios, business process task analysis and workflow analysis.- Maintaining professional business relationships within target accounts.- Travelled to project sites to perform startup, integration and training services.- Managing PTC products licenses (configuration & updates) for customers at U.A.E & U.S.A.- Leading the Product Development Team & Support Team for various PTC Resellers across U.A.E, U.S.A & Singapore.

- Architect solutions to user needs as well as to overall system implementation (e.g. user controls, information security)- Define/develop customizations to the Windchill product line- Implement, integrate, and deploy an enterprise management system with emphasis on engineering data information- Working on Installation, Configuration and Support for PLM customers on PTC Product Suites.- Writing requirements- Communicating and working with users and user groups on the true functionality needed as part of the customization.

- Working on Installation, Configuration and Support for PLM customers on PTC Product Suites.- Writing requirements- Communicating and working with users and user groups on the true functionality needed as part of the customization.

1) Requirement Analysis and ensuring functional & technical elements of all PTC Products to all customers.2) Assistance in the design and development of new products and tools necessary to make target accounts comfortable and successful at selling lighting controls.3) Providing design and specification development support to consultants, integrators, and distributors.4) Performing technical/ product training for sales people, estimators, and engineers at targeted accounts.5) Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases6) Travel to project sites to preform start-up, integration, and training services.7) Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.8) Maintaining professional business relationships within target accounts.9) Providing status of ongoing projects and future projects.10) Identifying customer's needs and sales opportunities to help future growth