GLOBAL INFRATECH LABORATORYIt is an analytical testing Laboratory to provide competitive state to the art quality, Research and development service to add value to user products and process and support their success in global market by providing technically valid and reliable test data with high degree of credibility. The supports of regulatory authorities in mandatory certification of food, Agri products and Environmental bio-safety exported from Bihar. It is going to situate in Patna, Bihar, and the laboratory aims at becoming a centre of excellence in area of operation and a benchmarking in Bihar.Today, in the food industries, it is widely accepted that a quality management system is a tool to support business survival and growth in the long term. Hazard Analysis and Critical Point (HACCP) is a preventive system designed to ensure that all food safety production is operated according to the Codex Alimenarius International Food Sanders. The objective of the HACCP system is to proven that products are properly manufactured for the health and safety of consumers by avoiding hazard sources:• Biological hazards:Derived from microbial hazards such as Salmonella and E.Coli bacteria. • Physical contaminants• Chemical analysis• Structure and physical properties of foods• Method development and evaluation• Foreign body identification• Brewing Analysts Proficiency Scheme• Cereals and milling servicesOur work seeks to ensure sustainability of laboratory services by promoting institutions’ long term approaches that take full consideration of analytical needs as well as of existing national capacities and resources. We will promote inter-ministerial collaboration and more effective engagement with the private sector to jointly define analytical public health priorities, and to ensure that food producers are provided with the required analytical support to access markets..

Developning Training programmes and functionaries development & formulating the policies,plans strategies etcOperations Managing shifts and floor to ensure smooth operations. Undertaking responsibilities of removing unnecessary procedures in process for efficient function. Handling customer queries and complaints to ensure customer satisfaction during every transaction and proper escalation of unresolved complaints. Ensuring uniformity in the process understanding at the client’s and the organization’s end.Team Management Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members and conducting process review meetings for providing feedback on areas of improvement to associates.  Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity. Leading a team of colleagues and trainee APMs in handling complex projects.MICRO EXPERTISE :- Create, update and maintain project plan Allocate resources Determine workflow of the projects Manage and maintain project-client relationship Manage all project-related communication  Manage, monitor and mentor teams  People Management: motivating the team members, looking after recruitment of SBU and following-up individual production line performances, recruitment, counseling, grievance management and appraisals Ensure positive work environment Ensure the sanctity of processes  Identify operational and technological factors that impact customer satisfaction and revenue, and proactively make recommendations for strategic change and/or process improvement. Continuously evaluate and enhance organization tools, workflow processes, methods and technologies to increase customer satisfaction. Motivate, develop and retain a strong teams that that sets high standards for performance; is committed to organizational goals. .

I was leading a team of Mining Electrical Safety DGMS approved Equipment Mfg. By Safex (India)/Safex Flameproof Pvt. Ltd., Dhanbad for Coal/Oil/Power Sector, besides providing Industrial project solution for Singareni Collieries Company Ltd. (A govt. company) in Andhra Pradesh. I was also handling the projects at NTPC Ramagundam/APGENCO and SCCL Thermal power stations. When I took the charge, the sale of the company was almost nil and at present the company has been doing its business on RATE CONTRACT with the SCCL under the budgetary approval of 5crores per annum .

I was responsible for marketing and administration of a sales team, controlling, budgeting of Modular luggage Brand- Aristocrat, Dealers network, institutional sales, competitors activity, penetration of product life cycle, pay-out, products bundling, and formulation of plans, strategies, advertisements and other events for the sales.CRM/Customer Retention Identify and implement customer communication programs to drive engagement, maximize lifetime value, and improve member retention. Create Customer/Business Retention Programs, including surveying the industry to identify key issues affecting RetentionOperations/Project Management Managing shifts and floor to ensure smooth operations. Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity. Handling customer queries with Technical Specification and complaints to ensure customer satisfaction during every transaction and proper escalation of unresolved complaints. Ensuring uniformity in the process understanding at the client’s and the organization’s end.Training Ensuring avoidance of delays and maintaining accuracy of financial documents. Handling financial projects, ensuring their production and delivery as per the Client Specifications and SLAs. Educating and mentoring new joiners in the project and capturing VOC by feedback calls

I was Responsible for all the affairs of sales & service of ALLWYN WATCHES REFEREGATORS in Bihar / MP Project Management Create, update, allocate resources and maintain project plan Responsible for staging collections for defaulters (post bill date collections) Manage and maintain project-client- relationship & heading the Project Planning & Control Team Managing internal workforce deployment / IJPs / promotions / appraisals etc. Driving performance improvement opportunities; identifying and fostering career advancement for team members – promotions / trainings Develop Customer Retention strategies to enhance customer relations through formal and informal channels, building cordial relationship through regular interactions & apprising them with value propositions. Initiate measures to improvise service standards by timely resolution of after-service complaints. Resolving customer complaints on performance bottlenecks by attending customer queries and issues. Developing solution documents and standard operating procedures across processes to ensure parity Plan and conceptualize various strategies to achieve business goals aimed towards the growth in business volumes  Develop a competitive business strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions and managing account activity. Creating employee engagement activities through active employee participation Ensuring avoidance of delays and maintaining accuracy of financial documents. Handling financial projects, ensuring their production and delivery as per the Client Specifications and SLAs. Educating and mentoring new joiners in the project and capturing customer voice by feedback calls.