•Taking International Inbound calls (Korea) with issues pertaining to Procurement or non-technical troubleshooting of requisition and purchasing the goods for GENERAL MOTORS.•Co-ordinating good deal with some of the Korean Companies through phone call and internet.•To Monitor Charge-back, Collection, Refund and Reconciliation of Korean Team as CSS (Customer Support Specialist).•To do analysis for various exceptions, complaints, Chargeback, Collection, Queries of Korea business and assist to resolve.•Ensuring the best customer satisfaction by giving the fastest and the best resolution.•Establish effective relationships with Korea's customers, suppliers so that agreed levels of service can be met.•To perform order processing, order tracking and customer co-ordination functions to ensure on-time and accurate delivery of all products and services.

•To interpret into Korean to English and Vice – Versa for all Strategies regarding the Logistics and Financial decisions of the company. •To organise the Seminar, when Korean Management imparted the business training to Indian people.•Dealing with set up by Interaction with the process owner. Co-ordinating between the company President (Korean) and other employee of the company.•Capital generation for the company by interacting with the Franchisee.•To monitor the sales of machineries and Quarterly Performance of the company.•Dealt in Logistics and had to collate the monthly Report of sales, Feed backs, Inventory level and quantity for replenishment.•Supervising the employees on the basis of the Policies Set by Korean directors.•Ensuring the Best customer and employee Satisfaction on behalf of our President by giving the Fastest and Best resolution and advice.