Subhash Pathak Email and Phone Number
Education and Professional Experience PMP ,Prince 2 Foundation and Practitioner Certified ITIL V3 foundation in Service Management Master of Business Administration(Project Management) Cisco Certified Network Associate Microsoft Certified System Engineer Total Information Systems Management from LCC Kolkata. Diploma in Computer Applications from LCC Kolkata. Graduate(Hons) in Economics from Tilka Manjhi University BhagalpurProfessional Experience & Key CompetencesSeasoned IT professional offering 22 Years+ of Transition, Transformation, Delivery & Operation management experience in managed services arena of IT infrastructure.Successful track record of managing large and complex cross-geographical customer engagements in Retail, Banking, Telecom, Insurance & BPO domainExperienced in leading and managing Transition, Delivery, Relationship, People management, and a keen planner, strategist & implementer of integration projects using industries best practicesPrior experience includes, Programme/Transition Management, Infrastructure Operations & Support with leading companies such as Accenture Services, Avaya India, Genpact India, CMS Computers & Net Connect Pvt LtdDemonstrated cross-cultural career success in developing and executing operational strategies to meet organisation goalsDelivered end to end datacenter migration for 2000 + Servers (Wintel, RHEL, and AIX, DB (SQL, Oracle, and DB2) serversManaged a team of 80 +, implemented transitions successfully by engaging right set of resources (Internal, External, and Business), Managed Stakeholders, Scope, Forecast/Tracked Effort, Cost & Time, Risk & Issue ManagementExperienced in Network, Server & Service Management tower’s activities / roles transition to offshore and ongoing support
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Consultant- It Infrastructure Projects And Service DeliveryTata Consultancy ServicesBristol, Gb -
Consultant- It Infrastructure Projects & Service DeliveryTata Consultancy Services Aug 2011 - PresentIndore, Madhya Pradesh, IndiaService Delivery Manager- Managing onshore service delivery remotely , supporting other day to day operations as per the agreed SLA Managed 80+ member’s team (Onshore /Offshore) under ITIL framework for Project management & Service deliveryResource fulfillment activities (hiring, deployment, training and skill development) as per their skill levels and project requirementsSenior Project Manager – Handled 30 + concurrent projects (Infra services provisioning , Datacenter Migration, Infra decommissioning & Hosting) Transition & Transformation Manager – Handled Datacenter consolidation, Migration & SIP Projects, Have worked for Network , Server towers & Service Management tower’s 'activities / roles to move to offshore for the required support from offshore.Network Tower Lead- Handled the daily operations to ensure that the network and the infrastructure are up & running and ensured for the end to end Service delivery as per the agreed SLA & delivery on service commitment
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Operation ManagerAvaya Aug 2010 - Aug 2011Mumbai Area, IndiaManaged a team of 25 +handled delivery & operational Issues related to Delivery centers of India as per the agreed SLA & service commitment, Supported team management activities including hiring, deployment, training and development of manpower resources as per their skill levels and project requirements -
Voice Operation LeadAccenture Oct 2006 - Jul 2010BanagaloreEnsure OLA/SLA attainment as agreed in SOW& continuous communication & coordination with client/ concerned teams in the event of Critical and High Incidents and processes are in place and adhered to SLA is met for all P1/P2 calls & Serve as the level 3 escalation for voice/ telephony related issues & to ensure helpdesk support .Responsible for End to End service delivery for the client, SPOC for Onshore team, Deliver on service commitments and participate in account management plan/strategy, coordination with multiple team/ domain / Account management team till resolution.Handle Operational Issues related to Delivery centres of India & across the globe to provide leadership and direction & act as internal escalation source in case team members need assistance. Managed a team of 15 Engineers, Monitoring team performance and reviewOperations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt -
Lead (Voice)Genpact India Pvt Ltd Gurgoan Dec 2004 - Oct 2006Gurgaon, IndiaOperations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt -
Senior Engineer/ Lead (Voice Projects & Support)Cms Computers Ltd Oct 2003 - Dec 2004New Delhi Area, IndiaClient – Genpact India, GurgoanSupported the Telecom infrastructure of the client GE Capital& Leading a team of 14 engineers. Stabilized the infrastructure support of CMS as the new FMS team of GECIS since October’04.Operations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt
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Network Engineer / Shift InchargeNet Connect Pvt. Ltd, New Delhi Nov 2000 - Oct 2003New Delhi Area, IndiaClient- Genpact India Gurgoan-Planning, assigning, coordination and implementation of day-to-day jobs ,assigning handover to shift engineers for implementation of in house projects ( Service Requests) ,Coordinating and supporting engineers on all types of onsite problems, handling technical issues and escalations., maintaining TAT and quality in execution for all in-house projects (Service Requests),Planning specifically for Major Service Request (Pertaining to multiple ports/entire process) implementation (Checking out for window time for execution and assigning manpower accordingly).Operations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt
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Centre Head / Mcse Faculty/ Senior System EngineerPentasoft Technology Ltd, New Delhi Sep 1999 - Oct 2000Bhopal Area, IndiaStudy center Management & Administration.Installation, Configuration & Management of Network,To train users to Manage Network & software developments (Diploma courses, Advance diploma courses. Etc)System hardware and software installation, Proxy Server , VPN , Email Server setup and networking setup, NT4.0 domain setup for multiple clients -
System Engineer/Centre HeadE T & T Computer, New Delhi Nov 1998 - Sep 1999Agra Area, IndiaStudy center Management & Administration.Installation, Configuration & Management of Network,To train users to Manage Network & software developments (Diploma courses, Advance diploma courses. Etc)System hardware and software installation, Proxy setup and networking setup, NT4.0 domain setup for multiple clients
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System Engineer/Centre HeadLakhotia Computer Center, Calcutta May 1996 - Nov 1998Bhopal Area, IndiaStudy center Management & Administration.Installation, Configuration & Management of Network,To train users to Manage Network & software developments (Diploma courses, Advance diploma courses. Etc)System hardware and software installation, Proxy setup and networking setup, NT4.0 domain setup for multiple clients
Subhash Pathak Education Details
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Project Management -
Economics
Frequently Asked Questions about Subhash Pathak
What company does Subhash Pathak work for?
Subhash Pathak works for Tata Consultancy Services
What is Subhash Pathak's role at the current company?
Subhash Pathak's current role is Consultant- IT Infrastructure Projects and Service Delivery.
What schools did Subhash Pathak attend?
Subhash Pathak attended Sikkim Manipal University Of Health, Medical And Technological Sciences, Bhagalpur Careers.
Who are Subhash Pathak's colleagues?
Subhash Pathak's colleagues are Vikrant Jha, Maruthachala Moorthy Subbaiah, John Konthoujam, Srinu Peesabathula, Nantha Kumar S, Swarup Bit, Bhanu Priya P.
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