Subhash Pathak Email & Phone Number

Bristol, Gb

Indore, Madhya Pradesh, India

Service Delivery Manager- Managing onshore service delivery remotely , supporting other day to day operations as per the agreed SLA Managed 80+ member’s team (Onshore /Offshore) under ITIL framework for Project management & Service deliveryResource fulfillment activities (hiring, deployment, training and skill development) as per their skill levels and project requirementsSenior Project Manager – Handled 30 + concurrent projects (Infra services provisioning , Datacenter Migration, Infra decommissioning & Hosting) Transition & Transformation Manager – Handled Datacenter consolidation, Migration & SIP Projects, Have worked for Network , Server towers & Service Management tower’s 'activities / roles to move to offshore for the required support from offshore.Network Tower Lead- Handled the daily operations to ensure that the network and the infrastructure are up & running and ensured for the end to end Service delivery as per the agreed SLA & delivery on service commitment

Mumbai Area, India

Managed a team of 25 +handled delivery & operational Issues related to Delivery centers of India as per the agreed SLA & service commitment, Supported team management activities including hiring, deployment, training and development of manpower resources as per their skill levels and project requirements

Banagalore

Ensure OLA/SLA attainment as agreed in SOW& continuous communication & coordination with client/ concerned teams in the event of Critical and High Incidents and processes are in place and adhered to SLA is met for all P1/P2 calls & Serve as the level 3 escalation for voice/ telephony related issues & to ensure helpdesk support .Responsible for End to End service delivery for the client, SPOC for Onshore team, Deliver on service commitments and participate in account management plan/strategy, coordination with multiple team/ domain / Account management team till resolution.Handle Operational Issues related to Delivery centres of India & across the globe to provide leadership and direction & act as internal escalation source in case team members need assistance. Managed a team of 15 Engineers, Monitoring team performance and reviewOperations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt

Gurgaon, India

Operations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt

New Delhi Area, India

Client – Genpact India, GurgoanSupported the Telecom infrastructure of the client GE Capital& Leading a team of 14 engineers. Stabilized the infrastructure support of CMS as the new FMS team of GECIS since October’04.Operations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt

New Delhi Area, India

Client- Genpact India Gurgoan-Planning, assigning, coordination and implementation of day-to-day jobs ,assigning handover to shift engineers for implementation of in house projects ( Service Requests) ,Coordinating and supporting engineers on all types of onsite problems, handling technical issues and escalations., maintaining TAT and quality in execution for all in-house projects (Service Requests),Planning specifically for Major Service Request (Pertaining to multiple ports/entire process) implementation (Checking out for window time for execution and assigning manpower accordingly).Operations & Service delivery includes Transition of IT Infrastructure Service Delivery, Project Mgmt, Vendor Mgmt, Team Mgmt, Global Service Desks, Data Centre, Networks & Voice Infrastructure Mgmt

Bhopal Area, India

Study center Management & Administration.Installation, Configuration & Management of Network,To train users to Manage Network & software developments (Diploma courses, Advance diploma courses. Etc)System hardware and software installation, Proxy Server , VPN , Email Server setup and networking setup, NT4.0 domain setup for multiple clients

Agra Area, India

Study center Management & Administration.Installation, Configuration & Management of Network,To train users to Manage Network & software developments (Diploma courses, Advance diploma courses. Etc)System hardware and software installation, Proxy setup and networking setup, NT4.0 domain setup for multiple clients

Bhopal Area, India

Study center Management & Administration.Installation, Configuration & Management of Network,To train users to Manage Network & software developments (Diploma courses, Advance diploma courses. Etc)System hardware and software installation, Proxy setup and networking setup, NT4.0 domain setup for multiple clients

Mba, Project Management

Activities and Societies: MBAMBA (Project Management)

Ba Hons, Economics