 Assisting users with their queries over the phone, emails or chat.  Active Directory: Working on active directory to resolve the issues regarding the directory services on the Servers of Viacom who owns the companies like MTV, VH1, Paramount pictures, etc. troubleshooting majorly includes password reset, enable/disable account, SMTP creation, and mailbox share drive access. MS Office/Outlook: Troubleshooting MS Office issues to improve organizational communication and workflow. Working on the internal email clients and the messenger clients of the Viacom employees.  Remote Server Maintenance: Troubleshooting & maintaining the Server for the Viacom group by remote server maintenance and remote login for id creation server administration. Remote application installations like Citrix client, Active Directory, Timbuktu.  Citrix Application: Sharing and installation of server and other network application tools on the Citrix client to increase the efficiency of the performance of the tools. Monitoring of the Viacom global domain session on the Citrix client. Macintosh: Troubleshooting for the basic application installed over a MAC. Also providing support for Email client "Entourage" etc. to the entire user's for Viacom.

 Assisting customers with their queries and issues over the phone.  Updating customers with latest schemes & prices that are offered to them. Registering customers complain and following up accordingly.