- Building client acquisition process and strategies while analyzing voice of customers ensuring seamless client adoption by reducing manual work by 80%- Facilitating scrum meetings tracking OKRs while collaborating with cross-functional teams gathering requirements, used agile methodologies to execute project plans ensuring alignment with client needs for successful implementation- Conducting consultations to identify gaps and improved operational workflows, documented daily progress and product improvement areas while testing

- Reduced 80 monthly hours and enhanced accuracy by automating process workflows through the integration of MS PowerAutomate with MS Excel, leveraging pivot tables and macros in collaboration with the Business Manager- Achieved $40K cost reduction in FY23 while delivering ad-hoc reports of quantitative analysis on $45M portfolio on MS Excel

- Operated on regular process improvement of 7 different sport departments to tackle the high demand of resources and keeping a track record of services and supply to the athletes and coaches.

- Worked within the strategy team to identify a $1.4B target industry with a 15% CAGR, proposed unique value propositions, and conducted competitor analysis to inform strategic decisions within the $14B U.S. SaaS energy market- Performed KPI analysis on large data sets using MS PowerBI and developed issue descriptions, providing business insight recommendations to the Business Head while collaborating with other consultants- Presented high-level insights and reports using MS PowerPoint to consultants and senior executives, delivering research findings and outlining the business scale blueprint as needed

- Led a team of 20 associates primarily focusing on business growth, improving operational efficiencies and increasing client retention, while collaborating with executive management and regional teams- Achieved 103% of deliverables, contributing $2M in revenue by implementing strategic project plans and providing biweekly trainings- Reported to the General Manager, presenting weekly business plans using MS PowerPoint and MS Excel. Improved process efficiency through the Lean Operational Model and monitoring key performance indicators using MS Excel and analytics- Increased client retention rate from 81% to 88% by collaborating with SMEs and streamlining process addition in coordination with leaders

- Directed client partnerships and automated post-meeting workflows, driving a 68% closure rate and boosting recurring engagements, positioning the team as 3rd highest out of 72 nationwide- Managed the end-to-end transaction cycle, from client meetings to payment gateways, ensuring seamless formation of financial agreements

- Ensured high client satisfaction by collaborating with finance, product specification, and client feedback teams, improving the retention rate- Generated $225k in revenue over 18 months by effectively managing 10 weekly client meetings and driving business growth