Managed a comprehensive program involving a diverse team of 70+ members spanning multiple locations, including Development, Quality Assurance, Release, and Sustenance, to ensure the successful delivery of top-notch results.Build an early access testing program on internal production environments, which enabled early identification and resolution of 100+ critical issues over multiple releases.Proactively collaborated with cross-functional teams across different programs to identify and… Show more Managed a comprehensive program involving a diverse team of 70+ members spanning multiple locations, including Development, Quality Assurance, Release, and Sustenance, to ensure the successful delivery of top-notch results.Build an early access testing program on internal production environments, which enabled early identification and resolution of 100+ critical issues over multiple releases.Proactively collaborated with cross-functional teams across different programs to identify and mitigate dependencies and risks, and to resolve team impediments. This resulted in increased efficiency by 17% of the solutions delivered.As an RTE, I stepped the release management process and facilitated release train events, such as releasing planning, QBRs, QEPs, and feature roadmapping.Led the development of an internal tracking system used by 125 employees, resulting in the addition of 80+ new features, a 20% reduction in save/load time, and a 15% reduction in operation time.Reviewed constantly customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95%. Show less