Subhashree Bera Email & Phone Number

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Working as part of a team in a fast-paced environment delivering high-quality food to customers.• We set a goal of completing an order in 90 seconds or less.• My further role entails training all new crew members.• Leveraging the opportunity to understand Irish Culture at an International level with excellent communication, customer service and team leadership skills.

Kolkata, India

Worked in the Electrical vertical with knowledge of Microsoft based technologies.My roles & responsibilities:• Having a sound understanding of business processes and thrives on finding solutions.• Highly skilled in Service Now & ITSM processes in Change, Incident, Release and Problemmanagement areas with profound knowledge of Service Level Agreements.• Led and managed a team of 5 in an Electrical domain project, resolved P1, P2, P3 ticketsand provided RCA for all production issues.• Developed and provided 20+ management dashboards using PowerBI, highlighting KPIs and other metrics for efficient decision making and responding to business queries.• Involved with troubleshooting any production issues due to service disruption or outage.Also, ensured analysis and correction of the wrong configuration at the user end.• Improved Team efficiency for reducing operational overhead by 80% automating manual daily BAU health check process for all the applications from database and server end.• Proficient in debugging and problem-solving with excellent analytical skills and understanding of system development methodology, techniques and tools.• Provided application support to end-users of the UK as per daily requirements within stipulated SLA, following Sprint Agile methodology.• Worked across numerous applications with various vendors and implemented technical solutions to close gaps and solve stakeholder needs. Documented end-user training manuals and imparted training to the power users.

Mumbai, Maharashtra, India

Cloud Migration Project for one of the largest Dutch bank in Europe(ABN AMRO).Roles and Responsibilities:Worked exclusively on Technical Re-Platforming program which migrates the mid-range application landscape to the On-Premise Dedicated Cloud (OPDC) environment.• Major role in taking care of end-to-end migration process including application deployment, preparing deployment manual and giving handover sessions. • Proficient in taking ownership of Incident/Work Order/CR and relevant escalations. • Responsible for the application deployment independently in higher environment using DevOps tools. Extensively experienced in JIRA tool for creating/updating/tracking tasks.• Automated 30+ tasks by creating CI/CD Pipelines in IBM Public Cloud Environment, leveraging Jenkins and other IBM Cloud offerings/tools.• Working closely with IBM stakeholders in European regions (NL, France & Germany).• Reduced production issues by 70%, leveraging the KANBAN dashboard, and its reporting and Insight tool by collaborating with business stakeholders, developers, and application users.• Handled multiple projects simultaneously and expressed precisely the business needs, technical issues and day-to-day status to the team lead and clients in daily Scrum calls.• Mentored new team members about the internal Migration flow and methodologies.

Trivandrum, Kerala, India

.NET, SQL, MVC, API

Master'S Degree, Data Analytics, 1:1 Till Now

Modules: Statistics for Data Analytics, Business Intelligence and Business Analytics, Domain application and Predictive Analysis, Data.

Bachelor Of Technology - Btech, Electronics And Communications Engineering, 1:1

Activities and Societies: Event head of various events for the annual college festival. Head of Department decoration team. Member.