Subhashree Dash Email & Phone Number

Hyderabad, Telangana, India

- Rode the Gen AI wave by quickly introducing AI-Generated Call Summary & Call Action such as the creation of Promise to Pay in the product. - Optimized calling product to meet calling industry standards by introducing Call Queuing & Supervisor Dashboard in Calling solution.- Ideated, designed & executed implementation of a Pay by Phone solution integrating with a PCI Compliant vendor PCI Pal, internal cross-functional teams - Payments & internal Electrical Invoicing to introduce Pay by Phone in Collections Calling.- Built & re-designed self-serve screens to reduce incoming administrative ticket flow and utilize engineering bandwidth in game-changing product features.- Responsible for adoption and live active usage of the product.- Tagged features to Pendo and analyzed Pendo data to identify gaps and track adoption.

- Enhanced the low code RPA framework to reduce feature requests for invoice tracking bots by introducing configurable features, improving product flexibility, and eliminating 20% of implementation tickets from the queue. Additionally, reduced code duplication by 15%. - Optimized scrum stand-ups from 1 hour to just 15 minutes by developing a dashboard with automated calculations, ensuring stakeholder alignment up to the VP level. - Identified gaps between client expectations and our product offerings and actively collaborated with cross-functional teams to address and resolve them. - Led initiatives to establish Standard Operating Procedures (SOPs), streamline UI-based configuration, standardize statuses, and improve QA processes, resulting in enhanced Net Promoter Score (NPS) and Speed-to-Value (S2V) metrics.

- Conceptualized and developed a date parsing framework, resulting in an overall 10% decrease in customer issues. - Led a team of 15 developers as a POD Lead, achieving a 95% on-time ticket resolution rate. - Mandated the use of the OverOps tool in ARPA Implementation and proactively sent bug fixes to production. - Collaborated closely with the product management team to identify root causes and conceptualize solutions for improving claim-deduction merge rate. - Mentored 2 candidates for permanent placement at the company, achieving a 100% success rate. - Received the Radiant of the Year Award. - Recognized as the HighFlyer of the Quarter in Q4 2022.

- Created a fast-paced month-long training program for 100+ new hires, which involved curating training plans, evaluating interns, and integrating team members into the program. - Monitored SLAs and prioritized tickets based on client criticality and value impact. - Led several framework enhancement initiatives from ideation to execution, resulting in a decrease in feature enhancement requests.

- Acted as a Single Point of Contact for 2 high-value clients, providing regular updates, gathering product requirements, coordinating User Acceptance Testing (UAT), and ensuring smooth go-live transitions. - Led a technical team (sub-pod) of 5 members during the first three months of the paid internship. Responsibilities included resolving technical blockers, monitoring ETA, and maintaining effective communication with clients and consultants regarding requirements, blockers, and feasibility constraints.

Built and Deployed AI Enabled Fin-Tech B2B application.Full Stack Web Development project with DialogFlow, HighCharts and Flask Integration. An internship cum training program of 6 weeks with evaluations on a weekly basis. Wrote Servlet programs to fetch data from the database and made a responsive UI using ReactJS. Integrated an analytics chart applying cross filters using HighCharts API, a chatbot made using DialogFlow and an ML model for a supervised regression problem using Flask.