Subhash Sigdel Email & Phone Number

Sydney, Nsw, Au

Greater Sydney Area

North Ryde

• Install, troubleshoot and Support Windows Server Operating Systems (Windows Server 2003/2008) and Linux/ UNIX based Operating System (Citrix XenServer and RedHat Linux)• Support different Microsoft products including MS Office Suite (2003, 2007 and 2010)• Active Directory and Microsoft Exchange 2010 administration and support including setting up new users• Troubleshooting all IT related problems including Printers and Copiers• Administering Blackberry Enterprise Server (BES), iPhones and iPads• Managing all IT assets throughout the company using Asset Register• Provide necessary IT trainings for non IT staff• Complete service requests and incidents as they come through to the ticketing system based on ITIL framework• Incident management and escalation to Vendors including Verint, Avaya, Microsoft, Dell etc.• Resolve simple to complex IT issues • Avaya IP Telephony and Call Centre and call recording products support

IT and Telecommunication Support and Services

• Perform daily system monitoring, verifying the integrity and high availability of all hardware, server resources, systems and key processes, reviewing system and applications logs, and verifying completion of scheduled jobs such as backups.• Perform regular security monitoring to identify any possible intrusions.• Perform daily backup operations into the appropriate media, recovery tapes or disks• Create, change, and delete user accounts as per request.• Investigate and troubleshoot the technical issues.• Repair and recover from hardware or software failures.• Administration of firewall and Proxy servers to ensure the security practice is applied in between the internal and external networks.• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities for Redhat Linux as well as add/remove services as required• Maintain operational, configuration and other procedures.• Perform periodic performance reporting to support capacity planning.• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. • Configure CPU, memory, and disk partitions as required.

• Setup, maintenance and troubleshooting faults of NCR 5670, NCR personas 5870 and NCR 5785 branded Automatic Teller Machines (ATMs)• Replacement and maintenance of different ATM parts (card readers, receipt printers, journal printers, motherboards, hard disks and network interface cards)• Setup and troubleshooting of Point of Sales devices• Setup and configuration of Network Address Controller (NAC) and Host Security Module (Racal)• Transaction report handling, monitoring daily transactions of debit and credit cards.• Developing debit cards and PINs for different banks.• Install, configuration and maintain the Operating Systems specially Linux, OS/2, AIX and Windows 2000/NT/XP and Windows Server 2003.

Masters, Information Technology

Masters of Information Technology with Major in Computer Networking

Bachelors, Computer Engineering

Bachelors of Computer Engineering