Subhasis Das Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

 Co-created the vision, mission, and goals of the $30 million digital transformation initiative by building consensus between business and IT. Developed 2024 roadmap by clarifying stakeholders' ambiguous needs and converting them into concrete requirements. Fast-tracking the transformation plan by bringing forward $2.5 million in initiatives to 2024. Achieving stakeholder alignment, including external vendors, to ensure successful end-to-end delivery in a complex… Show more  Co-created the vision, mission, and goals of the $30 million digital transformation initiative by building consensus between business and IT. Developed 2024 roadmap by clarifying stakeholders' ambiguous needs and converting them into concrete requirements. Fast-tracking the transformation plan by bringing forward $2.5 million in initiatives to 2024. Achieving stakeholder alignment, including external vendors, to ensure successful end-to-end delivery in a complex environment. Defining service standards and guidelines, governance structure that served as benchmark for excellent service delivery.  Identifying key performance areas, transforming them into opportunities, proposing solutions, and initiating projects. Boosting customer confidence through transparent status reporting and effective escalation management. Rapidly onboarding of internal and external professionals with diverse and rare skills. Establishing and securing agreement on KPIs with the customer to monitor performance. Facilitating end-to-end delivery of the program, meeting internal and external objectives. Establishing standards for various operational areas; implemented quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs. Achieved year-over-year 20% revenue growth by engaging with customers, identifying key problem areas, creating opportunities, proposing solutions, and converting these into projects. Recognized opportunity and secured a $2 million USD deal to develop an AI/ML-based business advisory tool. Implemented cost optimization strategies that surpassed the target margin by 4%. Effectively managed a team of over 200, leading to improved employee satisfaction, with 5% attrition and 2% retention rates. Collaboratively addressed customer concerns, achieving high customer satisfaction, with an average Customer Satisfaction Index of 98%. Show less