🌟 Passionate about process optimization, I am a results-driven professional with a B.Com degree from Calcutta University, currently making significant strides at Wipro. Since starting as a Process Associate in December 2022, I have built expertise in managing Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes. My experience spans Purchase Requisition creation, Goods Receipts, handling Returns (RMA), Sales Order management, and ensuring accurate invoicing. I’ve played a key role in streamlining these processes to enhance operational efficiency and client satisfaction.🚀 Since my promotion to SME in July 2024, I have successfully raised KPIs from 97% to an impressive 99.80%. This role has sharpened my ability to manage complex issues, handle escalations, and allocate tasks with precision, ensuring smooth operations across multiple queues.💼 I am proficient in using professional tools like SAP ECC 6.0 R/3 System and Excel, which have been instrumental in driving operational efficiency and enhancing process accuracy. My expertise in these tools allows me to streamline workflows, automate routine tasks, and utilize data insights to continuously improve performance.🔄 I am dedicated to client satisfaction through proactive problem-solving, ensuring issues are resolved promptly and efficiently. My focus is on delivering a seamless experience by addressing client needs, minimizing disruptions, and consistently improving processes to prevent future issues. I strive to build strong relationships with clients through effective communication and reliable service, ensuring their expectations are not just met but exceeded.🤝 I’m excited to connect with like-minded professionals and explore new opportunities to grow and learn. Let’s connect!