Subhasish Mitra Email & Phone Number

Delhi, India

Gurugram, Haryana, India

• Led the content implementation team in delivering OTS SHL products(assessments and reports) across digital platforms.
• Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
• Led team of 8 employees, fostering a collaborative environment to meet project deadlines efficiently.
• Led successful internal process streamlining, resulting in 40% team productivity growth within the initial year.
• Executed efficient bug resolution processes to bolster support capabilities, enabling seamless client interactions for the sales and commercial teams.
• Successfully delivered more than 300 assessments and reports within the first year, while resolving over 200 critical bugs.

Gurugram, Haryana, India

• Worked as a Team Leader/SME.
• Led a team of 10-12 members through daily operations deadlines and service deliverables while keeping a close check on work quality.
• Identified areas of improvement and actioned upon them to increase efficiency, effectiveness and team productivity.
• Used good judgement to assess key pointers for the project.
• Liaised with senior management for process improvement.
• Managed and examined performance of executives to provide guidance for areas requiring improvement.

Gurgaon, India

• Oversaw daily operations meeting deadlines and quality targets.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Collaborated with team members to achieve target results.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Identified issues, analysed information and provided solutions to problems.

Kolkata Area, India

Features writingCopy editingProofreadingHeadlinesCoordination Story ideationSocial MediaPR

Kolkata

CopywritingContent writing Radio and TVC scripts Brand Jingles Social media content