Subhakaran Subramaniam Email & Phone Number

London, England, United Kingdom

Internal company transfer to the head office in London

Malaysia

Implemented and optimized complex systems solutions for clients, resulting in increased operational efficiency.Collaborated with cross-functional teams to analyse client requirements, design customized solutions, and deliver on time and within budget.Provided expert technical guidance and support to clients, troubleshooting and resolving complex issues, resulting in excellent customer satisfaction.Conducted comprehensive system audits, identifying vulnerabilities and recommending security enhancements that successfully reduced cyber risks.Gathered and analysed requirements for Infrastructure and Cloud projects, ensuring alignment with customer needs.Conducted ad-hoc consultancy to address client-specific challenges.Thoroughly documented projects and facilitated a seamless handover to the support team.Assisted in post-implementation issue resolution, applying troubleshooting expertise.Acted as an escalation point for problems beyond the scope of junior staff.Developed an in-depth understanding of cloud offerings from Microsoft and other providers.

Malaysia

Managed Windows and virtualized server environments, including Hyper-V and VMWare, and cloud-based platforms such as Azure. Server provisioning, configuration, and optimization for diverse workloads.Collaborated with cross-functional teams to architect scalable and resilient solutions. Ensure alignment with industry best practices and business objectives.Identify and resolve performance bottlenecks through proactive monitoring, capacity planning, and system tuning. Implement server consolidation and virtualization strategies to improve resource utilization.Implement robust security measures, including access controls, patch management, and intrusion detection, to safeguard server infrastructure. Ensure compliance with industry-specific regulations and standards.Implemented failover and redundancy solutions to achieve high availability and disaster recovery objectives. Proficient in clustering technologies and load balancing.Provided expertise in diagnosing and resolving server-related issues promptly. Lead incident response efforts to minimize service disruptions and restore normal operations.Maintained comprehensive documentation of server configurations, procedures, and best practices. Contributed to knowledge sharing within the team.Managed relationships with hardware and software vendors, evaluating and recommending new technologies to enhance server infrastructure.

Malaysia

Provided technical expertise in Microsoft Technologies (Windows Servers 2003/2008, Active Directory, Hyper V & Exchange 03/07)Undertook activities related to training and user education Systems integration, infrastructure delivery and other related project-based services

Malaysia

Conducted trend analysis of all server issues routed through ticketing system to enhance support level (20 000 servers)Participated in bridge calls and resolved high severity/impact issuesDelivered technical support for all DELL internal servers (Windows, Linux & VMware)Handled activities related to troubleshooting of various system-related (OS-Software & Hardware) incidents and issues related to RAID concept & controllers.

Malaysia

Singapore