Subhata Sachdeva Email & Phone Number

India

Gurgaon, India

Delhi

Gurgaon

• Responsible for Large Market clients, deployment, fulfillment, full launch across APAC region.
• Scheduling client calls, data gathering along with Implementation Managers or Client Managers.
• Working closely with Clients on their Travel requirements.
• Responsible for Quality Assurance and Service Delivery.
• Ensuring SLAs are met.
• Aligning with different teams and vendor for complete set up

Gurgaon, India

• Responsibility entails Process Productivity, MIS management, Transaction Analysis, Appraisals, Employee motivation and Transition.
• Mentor analysts to take on additional responsibilities, provide coaching and assist with development.
• Work with Functional Leaders to set clear goals, identifying developmental opportunities and assisting with development plans.
• Capacity Planning, analyzing training needs and provide required training to increase productivity.
• Responsible for Quality Assurance and Service Delivery.
• Ensuring SLAs are met month on month.

Gurgaon, India

• Implementation and support of American Express Technical Travel products into the customer environment. This includes Online Booking Tools, Third Party Online travel products, Profile tools and other technical business.
• Liaison with both internal and external customers, some of which include site administrators, technology vendors and Online/Offline travel operations, and work closely with other teams within the business including.
• Provide maintenance for existing online travel sites, profile tools etc
• Focusing on the implementation of accounts in the JAPA region including configuring and customizing of online booking tools, profile tools etc.
• Manage and lead the implementation process – on a client basis.
• Maintain and update existing Implementation Process.

Gurgaon, India

Gurgaon, India