Subhayan Das Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Managing OpEx projects, training content creation, training delivery and performing internal audits to check for compliance to internal controls. Exposure to Resource Management and Seat planning. Identifying and deploying MS Excel and VBA based automation for efficiency.

Bengaluru, Karnataka, India

Bangalore

now reporting to the Director, DC Bangalore and Americas IBM India>>Managing short & long term programs>>Coordinating with senior management for execution of projects/programs>>Managing improvement opportunities and implementing standardization exercises across locations etc

Bangalore

• IT services, service levels and measurement metrics, reviews reporting, IT Infrastructure, Service Management and SSO technologies• Good strategic and analytical skills with both process and customer focus• Experience and understanding of an IT organization’s Internal business controls as well as those standards relating to any customer contracts or agreements eg. CIRATS, GSD331, SOW/DOU, SDCR, CTAM, process compliance etc.• Engagement, Transition and Work On boarding Process, Delivery Account Management, WWQA and GDF requirements.• Account Management Health and Risk assessment reports• Performing gap analysis, initiate preventive action projects and enable stakeholders in developing robust processes.• Consolidate and Review trends from various Audits, Reviews and Metrics, and identify areas for improvements.• Provide support on ISO 20000 and 9001 and other Quality Audit attainment for the GDC• Reviewing current work practices to identify areas in which quality could be improved• Taking new initiatives and improve process using six sigma techniques and implement new industry trends• Recommend corrective actions based on Customer Satisfaction surveys• Responsible for monitoring quality metrics and generating reports for DC

Bangalore

 Project Management & Service Delivery: Planning project activities scoping, estimation, tracking, change management, delivery management & support. Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA. Defining service standards and guidelines that serve as benchmark for excellent service delivery.  Operations Management: Framing work direction and plan for the associates after thorough assessment of their capabilities. Discussing production numbers, strategies and customer issues logged with the client in the weekly conference call and issue action items around them. Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process. Auditing & Process Management: Conducting business process review by analysing current process, mapping/documenting process flows, appraisal of decision making cycle, etc. Recommending corrective measures based on the review of internal controls & procedure, review of Systems and providing inputs through Audit Report to the top management on the financial discipline. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.  Customer Relationship Management: Mapping client’s requirements. Identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.  Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members. Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity.

Epgdm, Business Analytics, A

Bachelor Of Science (B.Sc.), Computer Science,Statistics & Mathematics

Education record