Subhendu Singh Email & Phone Number

Experienced Production Support Analyst with a demonstrated history of working in the Banking domain industry. Total 9+ years of expertise with skill set of SQL script, PL/SQL , Unix , Shell Scripting , Splunk Fundamentals, ITIL, Incident Management, Problem Management, Change Management & Java Application/Production Support Analyst. Strong Information Technology professional with a Bachelor's Degree in Technology from Biju Patnaik University of Technology.Using Oracle SQL , build queries to analyze production issues.Replicate the issue in test/prod server and raise it with Dev/respective team along with the Triage report which include detailed description of an issue. Prepare script to Insert, Update or Delete record as per client requirement.Used Splunk for log Monitoring & creating Alerts .Involved in ITIL processes including incident, problem and change Management for the Enterprise Application.Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.Develop and Maintain professional relationship with all stakeholders within IT and Business teams and provide support.Managed BMC Control M prod/non-prod environment of complex batch schedule of appx. 10,000 batch Jobs and testing in test Environment before migrating into ProductionGood Hands on experience in Control M Batch Scheduling & Monitoring

• 

  Biju Patnaik University Of Technology, Odisha

  A++