Subhendu Bhattacharyya Email & Phone Number

India

• Client-Specific Escalation Management:
• Acted as the primary point of contact for managing and resolving escalated Azure issues for clients.
• Diagnosed and troubleshot complex cloud-related problems, providing expert guidance and support.
• Collaborated with Microsoft support and internal teams to ensure timely and effective resolution of issues.
• Implemented best practices and preventive measures to reduce the likelihood of future escalations.Environment Design:
• Designed and implemented both brownfield (existing systems) and greenfield (new systems) environments tailored to meet specific client requirements.

India

• Orchestrated the seamless consolidation of Vectrus' global datacenter infrastructure into the Azure cloudplatform, orchestrating the migration of workloads from On-Premises environments to Azure.
• Spearheaded the strategic Application Modernization initiative, catalyzing the transition of diverseprograms from On-Premises to Azure PaaS solutions. This transformative journey not only realizedheightened ROI but.
• Pioneered the design and implementation of a pristine Azure Government Environment, engineeredmeticulously to align with the rigorous NIST 800-171 security standards.
• Innovatively conceptualized and developed the bespoke OneApp, leveraging the power of PS tostreamline 12 mission-critical daily processes, thus enhancing operational efficiency.
• Assessed and meticulously documented the existing cloud environment, leading to an insightfultransformation and optimized decision-making.
• Adeptly executed a targeted cost optimization initiative, culminating in an immediate 30% reduction inoverall expenditure, thereby optimizing financial resources.

New Delhi Area, India

• Comprehensive Training Expertise: Proficient in delivering high-quality training programsencompassing MCSA, MCSE, Windows 10, Azure, and Office365.
• Global Clientele: Extensive experience catering to a diverse global clientele, ranging from corporatepartners to individual learners.
• Corporate Training: Specialized in providing tailored training solutions to corporate entities,addressing their unique technological needs and objectives.
• Microsoft Collaboration: Collaborative training initiatives with Microsoft, contributing to thedevelopment of skilled professionals aligned with Microsoft technologies.
• Flexible Learning Formats: Proficient in conducting both traditional classroom training sessionsand modern online training platforms, accommodating varied learning preferences.
• Holistic Learning Experience: Ensuring a comprehensive and accessible learning journey, allowingparticipants to gain expertise in a versatile range of Microsoft technologies.

Kolkata

• Proactively monitoring live applications, swiftly initiating first-level troubleshooting if issues arise.
• Timely resolution of incident management matters, meticulously adhering to pre-defined timelinesand SLAs.
• Establishing and upholding stringent quality standards across operational domains, enhancingcustomer experiences while aligning with SLAs.
• Regularly assessing server health (Windows 2003, 2008, 2012), furnishing comprehensive reports toclients to ensure transparency.
• Compiling and generating incident reports, facilitating swift resolution through effectivecommunication with the resolver team.
• Proficiently handling incident creation using Tivoli Tools and expertly managing Root Cause Analysis(RCA) calls.

Industrial training.

Bachelor'S Degree, Computer Science

High School, Science