Subhendu Bhattacharyya Email & Phone Number

India

Client-Specific Escalation Management :• Acted as the primary point of contact for managing and resolving escalated Azure issues for clients.• Diagnosed and troubleshot complex cloud-related problems, providing expert guidance and support.• Collaborated with Microsoft support and internal teams to ensure timely and effective resolution of issues.• Implemented best practices and preventive measures to reduce the likelihood of future escalations.Environment Design :• Designed and implemented both brownfield (existing systems) and greenfield (new systems) environments tailored to meet specific client requirements.• Conducted thorough assessments of client needs, current infrastructure, and future goals to create robust cloud architectures.• Ensured that designs adhered to industry best practices and standards for security, scalability, and performance.• Managed the migration of legacy systems to Azure, ensuring minimal downtime and seamless transition.Cloud Ranger Initiative:• Launched and led Cloud Ranger, a new business wing focused on acquiring new clients and expanding cloud services.• Developed comprehensive service offerings and strategic plans to attract and retain customers.• Led a dedicated team in delivering innovative and customized cloud solutions to meet client needs.• Conducted market research to identify potential clients and opportunities for growth.• Established strong relationships with clients and partners to drive business development and increase market presence.• Monitored and reported on the performance of Cloud Ranger, implementing improvements and strategies for continuous growth.

India

• Orchestrated the seamless consolidation of Vectrus' global datacenter infrastructure into the Azure cloudplatform, orchestrating the migration of workloads from On-Premises environments to Azure.• Spearheaded the strategic Application Modernization initiative, catalyzing the transition of diverseprograms from On-Premises to Azure PaaS solutions. This transformative journey not only realizedheightened ROI but also elevated system stability and availability.• Pioneered the design and implementation of a pristine Azure Government Environment, engineeredmeticulously to align with the rigorous NIST 800-171 security standards.• Innovatively conceptualized and developed the bespoke OneApp, leveraging the power of PS tostreamline 12 mission-critical daily processes, thus enhancing operational efficiency.• Assessed and meticulously documented the existing cloud environment, leading to an insightfultransformation and optimized decision-making.• Adeptly executed a targeted cost optimization initiative, culminating in an immediate 30% reduction inoverall expenditure, thereby optimizing financial resources.• Architected the revitalization of the traditional DFS file share model, seamlessly transitioning toAzureFileShare and AzureFileSync, resulting in enhanced data management and accessibility.• Revitalized and standardized Naming Conventions, Tagging Policies, RSV, and Key-Vault structures,aligning them cohesively with evolving business requirements and industry standards.• Spearheaded the design and implementation of Azure Virtual Desktop infrastructure, catering to theneeds of remote workers and senior executives, underscoring a commitment to modernized remote collaboration.• Ingeniously revamped the VM disk encryption process, aligning it meticulously with Microsoft's stringent security practices.• Elevated the operational state of VMs, transitioning them from a state devoid of SLAs to a fortified statebacked by MSFT robust SLA guarantees using PS.

New Delhi Area, India

• Comprehensive Training Expertise: Proficient in delivering high-quality training programsencompassing MCSA, MCSE, Windows 10, Azure, and Office365.• Global Clientele: Extensive experience catering to a diverse global clientele, ranging from corporatepartners to individual learners.• Corporate Training: Specialized in providing tailored training solutions to corporate entities,addressing their unique technological needs and objectives.• Microsoft Collaboration: Collaborative training initiatives with Microsoft, contributing to thedevelopment of skilled professionals aligned with Microsoft technologies.• Flexible Learning Formats: Proficient in conducting both traditional classroom training sessionsand modern online training platforms, accommodating varied learning preferences.• Holistic Learning Experience: Ensuring a comprehensive and accessible learning journey, allowingparticipants to gain expertise in a versatile range of Microsoft technologies.• Skill Enhancement: Dedicated to enhancing skill sets, fostering innovation, and promotingproficiency across diverse sectors through effective training programs.• Architecting Azure Landing Zones: Employing a strategic approach to meticulously design AzureLanding Zones for clients, prioritizing paramount factors such as security, scalability, and optimalresource management.• Train the Trainer: Delivering In-House Training to Elevate Training Quality, Aligning with MicrosoftOfficial Standards and Business Objectives.

Kolkata

Proactively monitoring live applications, swiftly initiating first-level troubleshooting if issues arise.• Timely resolution of incident management matters, meticulously adhering to pre-defined timelinesand SLAs.• Establishing and upholding stringent quality standards across operational domains, enhancingcustomer experiences while aligning with SLAs.• Regularly assessing server health (Windows 2003, 2008, 2012), furnishing comprehensive reports toclients to ensure transparency.• Compiling and generating incident reports, facilitating swift resolution through effectivecommunication with the resolver team.• Proficiently handling incident creation using Tivoli Tools and expertly managing Root Cause Analysis(RCA) calls.• Cultivating strong, enduring client relationships, further augmenting customer satisfaction byconsistently meeting delivery and service benchmarks.• Conducting informative presentations on our project and support protocols during client visits.

Industrial training.

Bachelor'S Degree, Computer Science

High School, Science