Subhodeep Ghosh Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Handling Pan India call center.Handling two National service provider & one hundred & fifty one local service provider(Authorized).Giving technical support in Pan India for Printer Driver, firmware, monitoring tool related issue.One hundred plus approx. warranty/out of warranty open call maintaining in daily basis.Local service provider payment follow up, like: Invoice generate, each call quotation.Spare part stock inventory.Technical support related email maintaining for Pan India.Online & Onsite training providing region wise.

Salt Lake Sec V Kolkata 700091

Industry: Water & waste Water treatment (VA Tech Wabag - Client)Designation: Senior IT Infrastructure EngineerWorking on IT Infrastructure updation.Handling 1100+ users across pan India.Using “Manage Engine Service Desk Plus” ticketing tool.Asset managing of entire IT equipment’s.Managing all type IT vendors.Providing user support of Zimbra email & Microsoft office outlook email.Giving support of CCTV in all our site location.Providing after hour support for infrastructure related emergency issues as well as occasional weekend maintenance.

Amta Howrah

Industry: Board & Plaster Manufacturing PlantDesignation: System Executive Physically handled entire factory IT asset’s as well as HO.Handled Acronis cloud storage admin console, Google workspace admin console, ESSL biometric (Both), Two ILL connection, 49 no. of CCTV with 2 NVR, Gravity Zone Bit defender end point admin console, Vendor management, IP phone,7 no. of Network switches, Kyocera multifunctional printer.

Kolkata, West Bengal, India

Industry: Digital Learning CA InstituteDesignation: Technical support EngineerPhysically I handled all Hardware related issues and I solved all the problems because there are no AMC vendor.Handled FreePBX Ivr system, Cpanel, CRM ticketing tool, Seqrite end point console, Gravity Zone Bit defender end point console, Google Workspace admin console, ILL & Broadband connection, CCTV with DVR, YouTube channel management, Hubspot CRM admin console, sjc.co.in website frontend & backend, SJC Golive mobile and windows application front end, OBS Studio software, Content browser software, Video encryption, Godaddy/Bigrock/Hostingraza/bookyour.in admin console. Managed 10+ team members.

Kolkata

Industry: Courier and LogisticsDesignation: System ExecutiveGiven support of web portal frontend & backend.Provided remote support from Regional office to all East zone office.Maintained all type of IT assets.Provided Hardware & Software support of Desktop, Laptop, Printer, Biometric, CCTV.

Kolkata Area, India

Industry: TelecomDesignation: Junior Engineer (Site) - WBSEDCL ProjectHandled 17th Electric office’s KIOSK machine.Provided remote support to others Engineer’s site.Maintained preventive maintenance.Given support of in office IT issues.

Kolkata Area, India

Industry: Infrastructure ManagementDesignation: Engineer - Toshiba ProjectCoordinated customer issues & queries for Toshiba laptop.Solved all type of under warranty & out of warranty laptop issues.Ensured time bound solutions maintaining respective SLA’s.Liaised with Head Office on the day-to-day reporting of East issue escalation & time bound closure.

Diploma In Hardware & Networking, Hardware & Networking, 67%

Desktop, Laptop, Printer, Router, OS

12Th, Mogra

Activities and Societies: FOOTBALL 10+2

Google It Professional, Information Technology, Skill Update

Pursuing from Jan 23