• Boosted efficiency of Release Team by building a Eureka dashboard for troubleshooting bugs• Developed a centralized service with Open Policy Agent to decouple & centralize security checks inmicroservices, leading to increased security effectiveness• Spearheaded a team to revamp Customer Support Agent Experience with call summarization,promise management thus saving 20 seconds per call - used Google Cloud Agent Assist, Java, SpringBoot• Conducted knowledge sharing sessions account wide thus enhancing account knowledge base• Engineered an in-house video generation service to explain monthly bills to the customer thatreduced third-party licensing cost by $100k per year - used Java, Apache POI, FFMpeg, Microservicesarchitecture• Monitored and executed several Gen AI based proof of concepts to improve the work efficiency ofvarious domains across organization - used ChatGPT, Hugging Face• Engineered an AI model that helps with application Root-Cause-Analysis using RAG architecture,ChromaDb, Python, as part of Machine Learning training program

• Secured Laravel projects outside the organization's technical scope by leading the Research &Development department• Enabling the team to follow best practices in software development• Collaborated in the infrastructure setup of the organization using EC2, Kubernetes, S3

- Developed projects which generated an average client satisfaction score of 9/10- Directed a team and developed a digital portal used by research institutions- Contributed in the knowledge sharing sessions which promoted the growth of technical skills

- Aided an NGO with 20% growth in donations by improving their web portal- Designed the automation of marketing operations for an online training organization, thus, increasing their sales efficiency- Enhanced the integration tests for a leading telecom company using nightwatch.js. Slashed the test running time by 50%

- Fulfilled a 5% increment in customers for a client by improving their digital tool using a microservices architecture comprising AWS, RabbitMQ, MongoDB, Drupal- Inspired innovation in the organization by building software using cutting-edge technologies such as Node.js, React.js, MongoDB

- Created web services to automate the medical test reporting carried out during critical surgeries for a client- Mentored interns and enabled them to understand software engineering requirements such as optimal database design, code maintainability