Subhra Pratim Bhattacharjee Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

> Oversee the performance and development of Program Managers and Technical Mentors.> Provide coaching, feedback, and support to ensure team members achieve their potential.> Work closely with campus teams to enhance the learning environment and student experience.> Identify opportunities for improvement and implement effective solutions to drive stakeholdersatisfaction and retention.> Track key performance indicators and metrics to evaluate program effectiveness.> Identify areas for enhancement and implement strategies to improve program outcomes.> Stay updated with industry trends and best practices in education, edtech, customer service, andpeople management.> Incorporate relevant insights into program design and delivery to maintain cutting-edge educational standards.> Develop and maintain strong relationships with partner universities.> Serve as a key liaison and representative of the organization, addressing any concerns or issues tofoster positive and productive partnerships.> Collaborate with partner universities to align program objectives, curriculum standards, andeducational outcomes.> Keep partner universities informed of performance metrics, program updates, and initiatives toensure transparency and goal alignment.

Bengaluru Area, India

> Initiated and led industry associated hybrid programs for the university in the field of Analytics, Artificial Intelligence, Commerce, Bioinformatics and Business Management leading toa 40% increase in intake.> Participated in the end-to-end planning and execution of the student life cycle for these programs from admission till placement.> Initiated, participated and executed international collaborations with 12 different international universities/institutions from 6 countries for exchange of knowledge and intellectual property.> Established MoUs and partnerships with 15 organizations and industry bodies for enhancing program effectiveness.> Been a part of major decision making committees of the University, namely, Academic Council, Board of Studies, and Industry Institute Partnership Cell.

Bengaluru Area, India

> Maintained and enhanced the book-size of the entire Premium Non Resident Indian (NRI) Banking clientele of the cluster by 30% from 87 Cr to 112 Cr.> Managed service quality levels for Premium NRI Banking clientele of the bank and increased the service quality score by 40%.> Enabled availability of cross-domain products and services to the Premium NRI customers of the bank and increased penetration by almost 40%.> Managed and developed a team of service and acquisition staff of 8 members.

New Delhi Area, India

> Maintained and enhanced the book-size of the entire Priority Banking clientele of the cluster by 40% from 64 Cr to 90 Cr.> Managed service quality levels for the Priority Banking clientele of the bank and increased the service quality score by 40%.> Enabled availability of cross-domain products and services to the Priority Banking customers of the bank and increased penetration by 60%.> Maintained KYC and AML guidelines and monitored EDD observations on HNIs, thus reducing the discrepancies by about 80%.> Managed and developed a team of 6 members of service and acquisition staff.

New Delhi Area, India

> Maintained and enhanced the book-size of the entire Privilege Banking clientele of the cluster by 100% from 113 Cr to 220 Cr.> Managed service quality levels for the Privilege Banking clientele of the bank and enhanced the service quality score by 70%.> Enabled availability of cross-domain products and services to the Privilege Banking customers of the bank and increased penetration by 70%.> Maintained KYC and AML guidelines and monitored EDD observations on HNIs, thus reducing discrepancies by about 50%.> Managed and developed a team of 10 members of service and acquisition staff.

New Delhi Area, India

> Maintained and enhanced the book-size of the entire Priority Banking clientele of the cluster by almost 200% from 17 Cr to 39 Cr.> Managed service quality levels for the Priority Banking clientele of the bank and enhanced the service quality score by 80%.> Enabled availability of cross-domain products and services to the Priority Banking customers of the bank and increased penetration by almost 100%.> Maintained KYC and AML guidelines and monitored EDD observations on HNIs, thus reducing discrepancies by almost 90%.

B. Tech., Mechanical Engg.

Activities and Societies: Organizing Secretary of the Cultural Fest B. Tech in Mechanical Engg.

Master Of Business Administration (Mba), Finance

MBA in Finance

Doctor Of Philosophy - Phd, Banking, Corporate, Finance, And Securities Law

Certificate Program, Business Administration And Management, General

Activities and Societies: Management Development Program Management Development Program