Subhrodev Das Email and Phone Number

Zimyo, a cloud-based SaaS platform, provides a comprehensive platform that integrates and helps to smoothen the HR functionalities in the organization. Zimyo deals providing :-1. Human Resource Management System(HRMS)2. Payroll Software3. Performance Management4. Application Tracking System 1.Product Strategy & Roadmap Development 2.Client Requirement Gathering & Analysis 3.Agile Project Management 4.Product Development & Feature Management 5.User Experience & Product Optimization 6.Stakeholder Management

~Problem and Incident management under Global Service Desk environment where the Tech support Associate has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs.~Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.~Update users about request status and close request when users are satisfied with solutions.~Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.~Remote desktop troubleshooting.~Escalate complex incidents / requests to upstream technical groups.

1. Connecting with minimum 80 working professionals(prospective students) each day from the leads/database present on leadsquared CRM2. Generating a pool of prospects by identifying the need of upskilling depending on the student's area of interest3. Helping prospective students with the detailed information about the programs offered through phone or video counselling & create a strong pipeline4. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target

Online Training on Web development. The training consisted of HTML,Bootstrap, SQL and PHP modules. Scored 71% throughout

Training in Core Java which included the data types, operators etc